StubHub is an American company dedicated to resale tickets and tickets for live events, such as concerts, sporting events, and theatrical events. The platform is an online marketplace connecting ticket buyers and sellers, allowing them to buy and sell tickets for various events worldwide. Founded in 2000, the company has expanded rapidly and is currently one of the leading platforms in the ticket resale market. As Viagogo’s main competitor, most users question the reliability of StubHub due to the criticism of certain groups and bands of this type of platform. Is StubHub reliable? And more importantly, is it safe to buy tickets on StubHub?We have analyzed the conditions of sale of the platform and collected various opinions from StubHub to answer these questions.
REASONS WHY STUBHUB IS LEGIT IN 2023
It is not for nothing that StubHub has become one of the main ticket and ticket resale points for the Latin American and Spanish markets. Let’s look at some of the reasons why the company seems trustworthy.
PAYPAL IS ALWAYS A SAFE PAYMENT OPTION
One of StubHub’s most popular and secure payment methods is PayPal. It is an online payment service that offers a safe and reliable way to make transactions over the Internet. By using PayPal on StubHub, users can protect the privacy of their financial data and prevent the exposure of personal and banking information. In addition, the company offers a 100% guarantee for buyers, meaning that users can get a full refund if something goes wrong with the purchase. In general, the presence of PayPal as a payment method provides peace of mind to ensure a safe and reliable shopping experience for users looking to enjoy their live events.
IT HAS A MULTITUDE OF WAYS TO CONTACT
That’s how it is. StubHub offers a variety of contact ways to help users with any questions or issues related to their purchases. On your website’s “Contact” page, users can find various options such as live chat, email, the option to send a message directly from the website, and a phone number with a country code. , based on 919 030 010 and with opening hours from Monday to Friday from 8:00 a.m. to 9:00 p.m. and weekends from 11:00 a.m. to 8:00 p.m.
Live chat is another option that allows us to connect with a StubHub representative in real time. To use this option, users must provide their name, email, and phone number, after which they will be connected with a company representative. The virtual assistant will come into play if no agent is available, automating responses based on the query type.
- Access StubHub Live Chat
Email is another form of contact available on the StubHub website, although it is only enabled for certain countries, such as Mexico. Users can email the support address [email protected], and a representative will respond to the query within 24 hours, as indicated on the website.
Finally, the platform also offers a FAQ section on its website, which covers many topics related to buying and selling tickets. This section can be useful for users with common questions or looking for information on using the StubHub website effectively.
ABOUT STUBHUB’S FANPROTECT GUARANTEE…
The FanProtect Guarantee is a service offered by StubHub that protects buyers in the event of problems with their tickets. This guarantee ensures that buyers will receive the tickets they purchased on time and be valid for the event.
If buyers have any issues with the tickets they purchased through StubHub, such as the tickets are not authentic, not delivered on time, or are different from what was advertised on the website, they can contact StubHub customer service to find a solution. If the problem cannot be fixed, the company agrees to offer a full refund of the ticket price, including shipping costs, and to provide alternative tickets (if available) of equal or greater value for the event in question. This guarantee is free to all buyers, so there is no additional fee to pay for it.
AND THE AUTHENTICITY OF THE TICKETS
The great controversial issue. Although there is a specific section on its website, the truth is that it is no longer specified that the tickets that are put up for sale on StubHub are original. Nor is it indicated that the platform undertakes to verify the authenticity of the tickets and guarantee their validity for the event.
In this case, the company again refers to the FanProtect Guarantee, which offers customer protection if the tickets are not authentic or valid for the event, even offering a full refund if necessary. We can therefore deduce that there is no ticket validation process, but at least the company is committed to responding to any type of incident or irregularity.
REASONS WHY USERS CRITICIZE STUBHUB AND SAY THAT IT IS NOT TRUSTWORTHY
Like Viagogo and similar platforms, StubHub has been in the spotlight since some artists pointed it out. With the arrival of the coronavirus in our lives, the page suffered a wave of criticism for the ticket return policy. Let’s look at some of the reasons why users say that StubHub is not reliable or safe.
“FAKE TICKETS” OR THAT HAVE ALREADY BEEN USED
The main criticism around StubHub concerns the authenticity of the tickets. In this case, buyers have reported that some tickets purchased through the website were not legitimate and could not access the event. Sometimes, the barcodes on the tickets appeared invalid or had allegedly been duplicated and sold to several buyers, which is common on Twitter and Instagram. How could it be otherwise?
There are also complaints that some tickets purchased through StubHub had already been used at the event; in fact, the number of people affected has been so high that some users have decided to make a joint complaint to receive a refund of the tickets.
“PROBLEMS WITH THE RETURN OF TICKETS”
Following up on the previous review, some customers have reported issues with returns on StubHub. Some users have mentioned that they have not received their refund after canceling a purchase or returning some tickets. Most of these criticisms speak of events held for more than three years or even during the pandemic, after its corresponding cancellation, so it does not seem that there is a specific way to proceed.
In addition, some customers have mentioned that the return process is complicated or unclear, making it difficult to follow the process and ensure they receive the correct refund. Some inconsistency is also reported when contacting the company, although we will discuss it below. This alleged breach of the FanProtect guarantee has led some users to take legal action against the company in Spain and other countries where it operates.
AND THE CUSTOMER SERVICE
StubHub’s customer service has also received criticism for the issues above. In general, it is reported that it is not very responsive and that in some countries, the contact options on the website are rather scarce, with “confusing” information and even erroneous. In this case, users refer to the inconsistency of the service when formalizing any type of complaint or claim, such as those related to the cancellation of events, the return of tickets, or the request for the FanProtect guarantee.
NEGATIVE AND POSITIVE STUBHUB OPINIONS IN 2023
What better way to find out the opinion of StubHub users about the company than to use their testimonials? On this occasion, we randomly collected some comments from the platform in Trust Pilot, one of the most reputable opinion pages on the Internet.
I am a writer with eight years of experience writing in business and technology. I always carry a passion for learning and discovering new knowledge.