Vova, better known as vova.com, is the latest great alternative to Wish,  Joom, and Aliexpress in the form of an application and website to buy cheap products from China. Although its popularity is relatively recent, the truth is that the trading platform has been on the market for some time. As usually happens with this type of web page, the doubt of every user has to do with the platform’s reliability when making transactions within it. Is Vova reliable? Is it safe? We see it below.
THREE REASONS WHY VOVA IS TRUSTWORTHY
Like any online sales platform, Vova establishes conditions to ensure the purchase process is done correctly. Conditions that have to do with the payment method, delivery times, and the warranty period.
ACCEPTS PAYPAL AS A METHOD OF PAYMENT
PayPal is probably the most secure payment method on the Internet. The great advantage of this service is that we can process the refund of money directly with the company if we have a problem with the product after mediating between the buying and selling parties.
That Vova admits this form of payment gives us a clue that it is reliable, at least regarding payment security.
IT HAS A MONEY-BACK GUARANTEE
The current legislation requires that companies offer a minimum period where the return of the product can be processed without major problems. In the case of Vova, the company establishes a maximum period of 30 days from receiving the product.
Once the refund of the money has been requested, the page will return the amount owed within a period that should not exceed 14 days in any case. If the seller requires the return of the product, the money will not be refunded until the item reaches its destination, which item we will have to process ourselves.
AND CUSTOMER SERVICE 24 HOURS A DAY
Although it does not have a chat, Vova has customer service through the email address [email protected], which, as indicated in the terms and conditions of use, “is active 24 hours a day ». With this, we will obtain an answer in less than a day in case of presenting any type of problem with the shipment, the product, or the refund of the money.
FOUR REASONS WHY VOVA IS NOT SAFE
All that glitters is not gold, especially not on a website whose product sales focus on items from China, with all this entails (product quality, shipping times, etc.).
THE PRODUCT DOES NOT MATCH THE IMAGE OR DESCRIPTION
On pages like TrustPilot, one of the best-known opinion platforms on the Internet, we can see many comments referring to the fact that the product does not correspond to the image of the article or its description within a logical framework.
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Some users also assure that the company does not accept the refund of money for this reason, so we can deduce that, at least in this aspect, Vova is not as reliable as it seems.
PROBLEMS WITH THE PAGE (ACCOUNT BLOCKS, REFUNDS, PRODUCT PAYMENTS…)
Another reason why Vova is not trustworthy is how the page works. While some users claim that their account has been blocked due to a supposed “potential risk,” others claim that the page registers the payment of products that are out of stock or unavailable.
When processing a refund, several people claim that the page declares the amount as paid without receiving the money back in their accounts, which seriously questions the page’s refund system.
SOME ORDERS ARE NOT RECORDED
A problem that seems very common in Vova is the loss of some orders once the page has processed them.
According to several testimonials, the page confirms the order and charges the registered bank account or PayPal account as with any order processed through Vova.com. The most curious of all is that the order does not appear anywhere in the order history, which makes it impossible to claim it for obvious reasons. Nor is any purchase email or document that justifies the order being processed, forcing us to resort to customer service to solve the problem.
BEWARE OF SOME ELECTRONIC PRODUCTS
It is not an exclusive problem of Vova but of most platforms for buying and selling Chinese products. Finding 2 TB memory cards for 30 euros or 3 TB USB sticks for less than 50 euros is not difficult on these types of pages, and far from being a bargain, they are a complete scam.
Usually, manufacturers of this type of memory fake the capacity of the article so that it shows a fictitious amount in the file explorer of Android, Windows, Linux, or macOS. The actual capacity will most likely be very different from what was promised.
SO IS VOVA TRUSTWORTHY OR NOT TRUSTWORTHY?
Roughly speaking, we can affirm that it is reliable. From the page, there are a series of rights for the user who can claim if there is a problem with the product shipment, the order, or payment.
Due to the problems that the website and the application present, we cannot recommend purchasing certain electronic products or certain fashion accessories. The best thing to do in these cases is to check the comments section of each product.
It is also recommended to use PayPal as the default payment method to claim orders in case of problems with them and to use web pages with a branch in Spain to order products with a price higher than 40 euros, a price from which we strongly urge you to ignore pages of Chinese origin.
I am a writer with eight years of experience writing in business and technology. I always carry a passion for learning and discovering new knowledge.