Shein has become one of the most popular online clothing stores in the last five years, thanks, in part, to the momentum of the pandemic. The popular platform operates practically worldwide, supporting many payment and shipping methods. As usual in this type of store, there is a whole series of conditions that we must take into account when buying clothes online, conditions that affect the guarantee, shipping time, sizing, or the return process. and that we will collect next.
SHEIN IS COMPATIBLE WITH PAYPAL
It is a fact that PayPal is the safest form of payment for Internet purchases. The reason is that the company intercedes for us in case of an error in the purchase chain of the product in question: products that do not arrive, damaged packages, or inefficient customer service… The good news is that Shein is compatible with payment via PayPal, with all the advantages this entails. It also supports payment through VISA, MasterCard, Maestro, and American Express cards.
BUT NOT WITH CASH ON DELIVERY
That’s how it is. Shein is not compatible with cash on delivery due to the associated cost that it usually entails. Likewise, the shipping costs for the return are not refundable, although we will talk about it below.
RETURNS ARE FREE, ALTHOUGH WITH BUTS
The current pandemic situation caused by the coronavirus has wreaked havoc on Shein’s return policy. First, the company has extended the return period from 45 to 60 days after the purchase date for all orders placed after November 2020. As of October 29, 2020, the first return label is free. The additional labels added to the active order will cost 4.50 euros, discounted from the total reimbursed amount.
THESE ARE THE PRODUCTS THAT YOU CAN NOT RETURN IN SHEIN
As with any clothing store, Shein limits the returns of certain consumable products whose use could affect the hygiene of the product in question. The list in question is as follows:
- bodysuits
- Underwear
- Products from the category of Beauty
- Party & Event Supplies
- DIY supplies
- pet products
- Imitation jewelry
- Accessories (except scarves, bags, and blankets)
- Bath linen with damaged hygienic protection
Likewise, promotional or gift items and garments with stains, tears, defects, or signs of use cannot be returned.
SIZE GUIDE: EVERYTHING YOU NEED TO KNOW
Before purchasing any item within Shein, the platform recommends using the size guide included with each item’s description. To access this guide, we must click on the Size reference section that we can see in the Size section.
Within this guide, Shein allows us to configure the garment size depending on the country (Germany, Europe, the United Kingdom, and the United States), the unit of measurement (centimeters or inches), and gender. The guide in question shows the measurements of all the parts that make up the garment: shoulder, chest, sleeve length, length, cuff… Likewise, a guide is included to take measurements depending on the type of garment (bust, waist, hip, legs, arms…), as well as a size recommendation system in which we can enter our height and weight to estimate a size according to our measurements.
SHEIN SHIPPING TIME: THIS IS HOW LONG IT TAKES FOR ORDERS TO ARRIVE AT YOUR HOME
Although it is a fact that Shein shipments usually take a few weeks, the company does not set a minimum term in its terms and conditions of use since this term may vary depending on the local transport agency or the health situation of the country. If we want to know the estimated delivery date, we can access the Shipping Information section of the website, which is accessible from this link.
As of the publication date, the estimated time for delivery of an order placed from Spain is as follows:
| Shipping way | Shipping time |
| Economic Shipping | Estimated delivery from 06/20/2021 to 06/22/2021 |
| Pick up point | Estimated delivery from 06/01/2021 to 06/05/2021 |
| Standard shipping | Estimated delivery from 06/01/2021 to 06/05/2021 |
Regarding shipping costs from Spain, Shein specifies the following:
| Shipping way | costs |
| Economic Shipping | 1.90 euros for purchases less than 10.00 euros 3.90 euros for purchases between 10.00 and 29.00 euros Free for purchases greater than 29.00 euros |
| Pick up point | 2.90 euros for purchases with an amount between 0.01 and 29.00 euros Free for purchases with an amount greater than 29.00 euros |
| Standard shipping | 3.90 euros for purchases with an amount between 0.01 and 29.00 euros. Free for purchases with an amount greater than 29.00 euros |
CUSTOMER SERVICE: FORGET ABOUT PERSONAL SUPPORT
Due to the volume of sales that the platform manages, Shein has created an automated system of solutions and responses that help users to contact the company for any reason: returns, shipping problems… In other words, we will be attended by a machine.
Generally, this type of incident is managed through tickets, although we can access a chat with automated responses that tell us how to proceed depending on the query type. All these procedures can be done through the My Orders section or the Shein Contact Us page, accessible from the following link.
I am a writer with eight years of experience writing in business and technology. I always carry a passion for learning and discovering new knowledge.