The company of French origin, with more than 30 stores in Spain, has customer service provided through two channels, the presence channel and the telematic channel. Due to the current health situation, Fnac has placed special emphasis on its telematic attention service. We find the usual contact channels within this service, as shown below. Telephone, email, claim form, social networks…
FNAC CUSTOMER SERVICE NUMBER (TELEPHONE 91 AND 902)
Fnac has enabled a payment line preceded by the prefix 902 for its telephone service. Specifically, the number 902 100 632. For Fnac Empresas, we must resort to the number 902 553 080.
The cost per minute of the first and second numbers varies depending on the operator, although at tuexperto.com, we warn you that it is usually quite high, especially if we make the call from a mobile phone. Customer service hours are from 09:00 in the morning to 21:00 from Monday to Friday. The service is unavailable on weekends, so we must use the physical store.
Is there a free alternative to Fnac’s 902? The truth is that yes, although it is not advertised on its website. The number in question is 918 001 278. This number has been provided by dozens of users in forums and social networks, so we cannot confirm its authorship. It should be noted that the cost per minute of the number in question is the same as that of a national call to any fixed number. The pricing can vary again depending on the operator, although it is not usually very high.
FNAC SUPPORT EMAIL FOR CUSTOMERS
As of today, Fnac only offers assistance by email through a form enabled on its website for clients. We can access the form in question through the following link:
- support form
In the form in question, we must indicate an email address, a description of the problem, and the type of query we will make. Warranty, availability of certain products, repair service, order status, doubts about items sold on the web, etc. If we are self-employed or a company and we want to consult a budget adapted to our activity, we can use the following form:
- Business support form
The response time may vary depending on the saturation of the service. Due to the current situation due to the coronavirus, it may take several days.
FNAC SOCIAL NETWORKS TO CONTACT THE COMPANY
Like other companies, Fnac has enabled customer assistance through its social networks on Twitter and Facebook. We leave you below with the list of company networks.
- Twitter : @CAC_Fnac_ESP
- Facebook : @Fnac.es
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