As the largest sales portal in Spain, together with Milanuncios and Vibbo, Wallapop has multiple forms of contact with which we can solve different kinds of problems on the platform. Unfortunately, the support offered by the application is quite limited if we compare it with the two platforms we have just mentioned. All in all, the application makes some ways to solve problems with a specific Wallapop item or service available to users.
APPLICATION OPTIONS: THE OFFICIAL WAY TO CONTACT WALLAPOP
The easiest way to contact Wallapop’s customer service is to resort to the application options if the problem is derived from a transaction. Just click on the three Options points within the conversation in question and then on the Report profile, as we can see in the screenshot below.
At this point, we must indicate the reasons for the complaint and a message describing the problem’s nature. If necessary, the service will require photographs and screenshots to verify the reasons for the complaint.
FREE WALLAPOP CONTACT TELEPHONE NUMBER
Much has been said about the existence of a Wallapop support phone. Many web pages refer to 936 76 05 10, a telephone number from Barcelona if we look at the prefix 936 that precedes the number.
The reality is that Wallapop does not have a customer service telephone number. The company itself confirmed this in a tweet through the official profile of the application on Twitter. All the numbers associated with the platforms are false.
WALLAPOP CONTACT EMAIL
The good news is that Wallapop has a support email to deal with the claims, doubts, and problems we have had with the application. Currently, there are several email addresses to which we can refer. The first is [email protected].
The address in question can attend to general inquiries such as those mentioned. If we want to generate a purchase invoice for some of the products in the Featured section of Wallapop, we must send our doubts to [email protected]. In both cases, the response times are usually quite long: from a few days to weeks.
CONTACT WALLAPOP THROUGH THEIR SOCIAL NETWORKS
The best way to contact Wallapop is to get a relatively quick response. The company currently has a presence on Twitter, Facebook, and Instagram, and we can answer our questions through the three profiles. However, they will generally send us to the email addresses mentioned above.
If we choose to contact Wallapop through their profiles, it is best to do so from Twitter. The response time is significantly lower than the rest of the contact channels.
WALLAPOP ADDRESS TO GO TO YOUR OFFICE
The last option that we can refer to to get in touch with Wallapop is neither more nor less than going in person to their offices based in Barcelona.
Since the use of these offices is merely functional, it is to be expected that queries related to problems with the application will not be answered.
I am a writer with eight years of experience writing in business and technology. I always carry a passion for learning and discovering new knowledge.