Sometimes, what you buy online does not meet your expectations, has defects, or is simply not what you thought it would be because it does not look like the reference photos. So if you bought in this store and were disappointed when you received it, you have come to the right place. Therefore, today we will explain how the return of Shein works step by step.
Shein is a popular e-commerce company specializing in the textile industry. You can get an extensive catalog of clothing (women’s, men’s, and children’s), lingerie, shoes, handbags, accessories, electronics, beauty products, and other fashion-related items at low prices. However, it has created a bad reputation that some products are not of good quality, and sometimes customers look for how to return them as soon as they receive them.
HOW THE RETURN WORKS IN SHEIN
Today we will explain step by step how the return works in Shein. Have you been disappointed with any product purchased in this store? Well, this information will let you know how to return it and solve it once and for all. The process is much easier than you probably imagine:
- Log into your Shein account.
- Look for what you want to return in the My Orders section and go to Make a Return.
- Select each item you want to return, indicate the reasons, and accept.
- Choose the return method.
- If you selected the Punto Pack option, print the return label and affix it to the package securely.
- Go to a Punto Pack collection center and deposit your package.
Of course, remember that Punto Pack does not have a printing service, so make sure you print the return label on your own. Paste the label on the package and take it to the nearest pack point. Have no idea where to go? Then visit this link to find out which pack point is closest to your address.
Eye! If you decide to send it on your own, put the address clearly on the package and make the return process through the nearest post office. This could also be a good way to return any Shein item that hasn’t met your expectations.
RETURN METHODS
You should also consider that if you are going to make a return at Shein, all products must be returned within 45 days of the purchase date. In addition, there are three return methods available:
PARCEL SHOP AND POST OFFICE
Since October 29, 2020, in both methods, the first return label of each order has been free. However, each additional return label in the same order will cost €4.50, which will be deducted from your refund.
CHOOSE THE LOGISTICS COMPANY, AND THE COST IS ON YOUR OWN
If you choose this method, it is up to you to select the logistics company to make the return. When the return has been made, you must enter the package’s tracking number in the Return History section within My Orders. In addition, you will have to pay the shipping cost.
Important! Make sure not to send returns to the address on the received package. That is not Shein’s address, and the package could be lost.
HOW WILL YOU GET YOUR REFUND?
Shein processes return ten days after receiving your package. Said refund will be reflected in your Shein wallet or the checking account with which you made the payment. During peak sales season, this process usually takes a little longer (approximately 3-5 business days delay).
WHAT ITEMS ARE ELIGIBLE FOR RETURN?
These items cannot be returned:Â bodysuits, underwear, beauty products, party and event supplies, DIY supplies, pet products, jewelry, and accessories (except scarves, bags, and blankets). They also do not refund swimwear that has damaged hygiene protection.
Items must be returned in perfect condition and in their original packaging. A quality control team will examine each return. When there is a defect, such as a breakage or stains, or it is detected that the product was used, the return will not be accepted.
And if you have more questions about this popular store, look at this article with 20 questions and answers about Shein that you are interested in knowing. Information is power!
I am a writer with eight years of experience writing in business and technology. I always carry a passion for learning and discovering new knowledge.