Despite not being as well known as PCcomponentes or Amazon, Power Planet Online has established itself as one of the most important electronics stores in Spain, partly because of its prices and the catalog of mobile phones and consumer technology it has. Because of this lack of presence compared to other stores, users wonder if PowerPlanetOnline was safe, trustworthy, or trustworthy in 2021. Doubts regarding their services are innumerable: how do returns work? Can the order be canceled? How does the guarantee work? … On this occasion, we have compiled various technical aspects of the website to answer all these questions.
REASONS WHY POWERPLANETONLINE IS SAFE
In addition to the technical issues surrounding the website concerning the warranty, return orders, and payment methods, Power Planet Online has gained fame online. Registered in the Mercantile Registry of Murcia since 2004, the electronics store has been operating in Spain for over a decade. Let’s look at why the online store is reliable in 2021, at least on paper.
ACCEPTS PAYMENTS VIA PAYPAL AND CASH ON DELIVERY
Like any online store that wants to offer a certain degree of security to its customers, the Murcian company is compatible with payments made through PayPal, with all the advantages that this entails in everything that has to do with incident management ( products with damage, shipments that do not arrive…). Of course, the minimum order is 1.09 euros, and a commission of 2% is applied to the total value of the order. That is, if we accumulate an amount of 100 euros with the basket order, the store will apply a surcharge of 2 euros.
On the other hand, the store offers cash on delivery payments, although in this case, the minimum order amounts to 3.95 euros, and the commission applied is 5% of the order value, so if the total amount of the order is 100 euros, we will have to pay another 5 euros.
IT OFFERS A 2-YEAR WARRANTY ON ALL ITS PRODUCTS (EXCEPT FOR RECONDITIONED ONES).
All stores with tax domicile in Spain must offer a minimum 2-year guarantee, and PowerPlanetOnline will not be an exception. The company sets a one-year warranty period on products reconditioned by the store itself, similar to Apple with its reconditioned products.
Another point that should be noted is that the store has its technical service, so the repair process does not depend on third parties, with all the advantages this entails. Of course, in Apple products (iPhone, iPad, iPod…), the use of original parts is limited to the Apple Store and Authorized Services, so the repair must go through there.
AND A TRIAL PERIOD OF 14 DAYS (WITH EXCEPTIONS)
The current law also obliges stores that operate through digital media to offer a withdrawal period of 14 days in which the user can return the product completely free of charge. Power Planet Online is compatible with this period, although it does not apply to professional clients (self-employed, intra-community operators…) or companies, only to private users. Likewise, the product in question must not be tampered with or show signs of misuse by the customer.
IT HAS A CUSTOMER SERVICE BY PHONE
Unlike other electronics stores, PowerPlanetOnline offers complete customer service to more than 40 people, where users’ doubts and incidents are answered. The service in question is provided through the telephone number 868 110 041 from 9:00 a.m. to 2:00 p.m. and from 3:00 p.m. to 6:00 p.m. Monday through Friday, except for national holidays. If we reside in Murcia, we can go to the physical store located in Totana, which is located at the following address:
Balsón de Guillén Street, number 8
30850 Totana (Murcia)
REASONS WHY POWERPLANETONLINE WAS NOT SECURE
Not all the bush is oregano, and even less in a store the size of PowerPlanetOnline. Most of the complaints from users talk about the sales service and the return, withdrawal, and application of the guarantee on the required products.
OPINIONS THAT INDICATE PROBLEMS IN THE DESCRIPTION OR ABOUT THE NATURE OF THE PRODUCTS
One of the most frequent complaints from users to consumable products or products intended for consumer electronics that we have found on the Internet has to do with the authenticity of the articles or the inconsistency in the specifications and characteristics described on the website. Other users have reported problems with gaming chairs or electric cars for children, whose characteristics do not match those initially indicated on the product page.
THE REPAIR SERVICE FOR THE APPLICATION OF THE GUARANTEE IS SLOW
This has been confirmed by many users in forums and opinion pages. Many of these reports describe that the execution times of the store’s repair service are not very agile. Some users even assure that they have been waiting more than two months to repair a product to which the 2-year legal guarantee has been applied. Others, on the other hand, ensure that the collection and communication process by the company is not very intuitive and slow.
VARIOUS PROBLEMS WITH THE SHIPMENT OF PRODUCTS
Problems related to the PowerPlanetOnline shipping process include, among the opinions we have found on the web, orders that are late in arriving or products that have been damaged during transport.
POSITIVE AND NEGATIVE POWERPLANETONLINE OPINIONS
To know the opinion of PowerPlanetOnline users about the store, we have compiled several testimonials collected through platforms such as TrustPilot, a page that collects opinions from online stores.
I am a writer with eight years of experience writing in business and technology. I always carry a passion for learning and discovering new knowledge.