Is Miravia Reliable? 4 Reasons Why Yes And 3 Why No

Miravia.es is an e-commerce platform that offers various products from different sectors, such as fashion, beauty, home, and entertainment. It is owned by Alibaba, the parent company of AliExpress, and focuses on local products with attractive prices. Despite being widely promoted by various media in recent months, the awareness of this platform is far from that of Amazon, eBay, or AliExpress itself. This is why many users question the reliability of the online store, even wondering if Miravia is reliable and safe. We have compiled some technical questions about the website regarding its guarantee, return policy, and payment methods to answer this question.

REASONS WHY MIRAVIA SEEMS RELIABLE AND SAFE

Large business groups such as AliExpress and Alibaba mean that the platform has their backs in providing a satisfactory shopping experience. Despite having only been in the Spanish market for a few months, the truth is that Miravia already aims to be one of the online stores with the greatest projection for the future.

IT HAS A HELP CHAT ASSISTED BY REAL PEOPLE

At a time when more and more Artificial Intelligence algorithms and automated customer service are being used, the website makes live chat available to its customers through the application options —or the Chat page from Miravia.es— Monday through Friday from 9:00 a.m. to 6:00 p.m. To do this, we must access the platform with a registered account or through Facebook and Google, the two types of synchronization the store offers, and register by email, which is the most recommended in these cases for security reasons.

IN ADDITION TO A TELEPHONE LINE WITH A REGIONAL PREFIX

No pay lines. And at the same time as the support chat. In this case, we can call 911 at 67 79 98 to contact Miravia from any operational line in Spain. Remember that as it is a telephone number with an autonomous prefix belonging to the community of Madrid, this type of call is usually covered by most mobile and landline telephone rates. Otherwise, the normal thing is that the price is around 10 cents per minute. If we add the 30 cents for the establishment, we can calculate that a call lasting 5 minutes would cost approximately 80 cents.

COMPLIES WITH THE EUROPEAN LEGAL GUARANTEE

According to the Miravia.es guarantee policy, the store offers a three-year guarantee on all its products —except for digital purchases and digital service contracts, such as subscriptions or gift cards—complying with current consumer regulations. If a customer finds a product defective during this period, they can make a warranty claim, and the store will arrange for the product to be repaired or replaced free of charge. Like any other store, the customer must provide proof of purchase and details of the problem encountered.

AND A PRETTY FAIR RETURN POLICY

Miravia’s return policy states that buyers may return any product within ten days of receipt, as long as it is in its original condition and unopened original packaging. The buyer must contact customer service for return instructions and be responsible for shipping costs.

If the product is defective or does not meet the buyer’s expectations, the user will have 30 business days from the date of purchase to claim said disagreement. In this case, Miravia will take care of the entire collection process, and the company will cover the shipping costs. Upon receipt, the buyer can choose between a full refund or an exchange for a similar product. Of course, it is important to note that the return policy does not apply to personalized products or items that have been opened or used unless they present a factory defect.

REASONS WHY MIRAVIA IS UNRELIABLE

All that glitters is not gold, especially when discussing a platform that has not been in force for a year. Although it does not present any technical problems, the experience of its users leaves a lot to be desired, with a rather low score in most online opinion platforms.

DOES NOT ACCEPT PAYPAL AS A PAYMENT METHOD, WITH ALL THAT THIS ENTAILS

The fact that an online store does not offer PayPal as a payment method does not automatically mean that it is less secure. However, PayPal is one of the most secure online payment methods, as it uses data encryption and other security measures to protect users’ information. We must add the numerous guarantees this platform offers its users.

For example, if the buyer does not receive the item they purchased or receives an item that does not match the seller’s description, they can open a dispute in PayPal through the platform options to claim the full purchase amount. In addition, PayPal offers protection for eligible purchases in some countries. This protection covers the buyer if the purchased item is damaged or does not arrive in good condition, even providing a full refund of the purchase price, plus the original shipping costs, if the denounced facts are proven through graphic evidence.

PROBLEMS WITH THE RETURN PROCESS

According to the comments that can be read on platforms such as Trust Pilot, it seems that several customers are dissatisfied with the Miravia.es return policy. Some of these have mentioned that the company does not process returns or does not make refunds on time; They claim to have had all kinds of difficulties when returning items and obtaining a refund. Other users have expressed frustration at the company’s lack of response to their return requests, even raising the case to the corresponding consumer agency after several contact attempts.

AND WITH SOME SELLERS: PRODUCTS THAT DO NOT ARRIVE, LACK OF RESPONSE…

If we continue to investigate various opinion platforms, we can see that most of Miravia’s problems are related to the distributors who sell their products on the website. Some users have reported receiving products that do not correspond to what is shown on the website or that they are in poor condition. Other customers have mentioned that they have had difficulty getting a clear answer about the availability of certain products and have had to wait too long to receive the products they ordered. Added to this is the lack of response from the e-commerce itself, going so far as to ensure that none of the contact channels proposed by Miravia are operational.

POSITIVE AND NEGATIVE OPINIONS OF MIRAVIA.ES, IS IT SAFE TO BUY?

To assess the reliability of a website, what better way than to resort to the experience of users who have already purchased a product on the platform? For this reason, we have made a random selection with positive and negative Miravia reviews.