Floryday is one of the best-known online clothing stores on the Internet, along with Shein and Zomwe. The Hong Kong and UK-based store offers services to more than 100 countries worldwide. It has no physical store; all sales are made through the website. But is Floryday reliable? Is it safe to shop at Floryday? Is the service offered by the company trustworthy? We see it below.
THREE REASONS WHY FLORYDAY IS RELIABLE
Reliable or not, the truth is that Floryday is a serious company with several years behind it on the Internet. Let’s see some of the reasons why the page is reliable.
IT SUPPORTS PAYMENT BY PAYPAL
That’s how it is. Like any online store worth its salt, Floryday is compatible with electronic payment through PayPal. The advantage of having the support of PayPal is that we can claim the payment in case of any type of problem with the orders. If we provide the necessary evidence, PayPal will refund the full purchase amount without any surcharge if the resolution fails in our favor.
IT HAS A RETURN PERIOD OF 14 DAYS
In compliance with current European regulations, Floryday offers a withdrawal period of 14 days, within which we can make a return as long as Floryday has accepted its returns department.
Before proceeding with the return, we must ensure that the order contains no swimsuits or accessories except scarves and bags. Likewise, all items must be stored in their original packaging in the same state they were received. It should be noted that shipping costs are not refundable but are at our expense.
HAS CUSTOMER SERVICE
Unlike other online clothing stores, Floryday has personalized customer service. This service is provided through chat if we want to resolve a question before placing an order or through a support form if the query concerns a purchase made in the store.
THE GENERAL OPINION OF FLORYDAY IS POSITIVE
Beyond the shortcomings of e-commerce compared to other more well-known stores, the truth is that customers’ general opinion of Floryday is positive. On Trustpilot, one of the best-known opinion platforms on the Internet, the majority of ratings are positive, with an average of 4 and 5 stars. Specifically, the website has a score of 3.8 out of 5, with more than 8,000 ratings in total.
THREE REASONS WHY FLORYDAY IS UNRELIABLE
Not all that glitters is gold. Beyond the guarantees that the web offers theoretically, the truth is that the experience may differ from the conditions announced in the store. Let’s look at some of the reasons why Floryday is not to be trusted.
THE ARTICLES DO NOT CORRESPOND TO THE IMAGES AND THE DESCRIPTION ON THE WEB
This is one of the main complaints from Floryday customers. The characteristics of the articles (sandals, clothing, accessories…)Â do not correspond to what is described in the images and the product information itself. In TrustPilot, we can find dozens of comments denouncing this fact.
THE SHIPPING TIMES DO NOT CORRESPOND TO THOSE OF THE WEB
According to the information on the web, shipping times range between 12 and 17 days. This period is significantly reduced if we opt for expedited shipping. Unfortunately, the experience differs from the testimonials of some store customers.
MONEY RETURNS ARE MADE LATE (OR NOT AT ALL)
Several users have confirmed this on Trustpilot. The general complaint from users is that the store does not refund the money once we have invoked the right of withdrawal, even after sending the products to the Floryday headquarters.
SO IS FLORYDAY LEGIT OR NOT?
Buying in stores of Chinese origin can be quite a lottery. And Floryday was not going to be an exception. Although the company has been operating on the Internet for more than five years, the truth is that it is not exempt from presenting some problems.
Most of these problems are related to the quality of the clothing, the shipping times, or the return process itself. Floryday customers often post photos and reviews evaluating the quality of the garments and the overall shopping experience. What we recommend from tuexperto.com is to place orders that do not exceed 30, 40, or 50 euros per shipment. We also recommend looking at each item’s comments section to verify its condition corresponds to the information in the images and description.
I am a writer with eight years of experience writing in business and technology. I always carry a passion for learning and discovering new knowledge.