Compared to giants like Shein or Asos, stores like Esdemarca.com stand out from this type of store with a catalog made up of some of the most reputable brands in the industry, such as Lacoste, BOSS, or Tommy Hilfiger. The website’s main attraction stems precisely from the low price at which clothes and footwear are found compared to other stores of a similar nature. This is the reason why the reliability of the business has been questioned on numerous occasions since most of the related searches we can find on Google are related to its security: is Esdemarca reliable? Is Esdemarca trustworthy and safe ?? Are Esdemarca clothes original? To answer all these questions, we have compiled some technical characteristics of the platform and real user opinions.
REASONS WHY ESDEMARCA WAS RELIABLE
 It is not for nothing that the Es de Marca store has an average rating of 4.85 stars out of 5 on the eTrusted Shops platform. We must add the awarding of the web page with some quality seals that ensure a shopping experience, as we will see below.
IT HAS THE QUALITY SEAL OF CONFIDENCE ONLINE
Confianza Online is a non-profit organization whose main purpose is to verify compliance with a series of requirements in all those stores and businesses that have requested their adherence to the organization’s quality seal. This seal is granted to show users and potential customers of an online store the security and reliability of the site. According to those responsible, the assigned seal is a logo that companies that are part of Confianza Online can display on their websites as a hallmark of their membership. This element is authorized by the National Institute of Consumption and is considered a public trust mark online.
Among other checks, the platform is dedicated to verifying the security protocols in the available payment methods and the guarantees of the after-sales service  (withdrawal period, two-year legal guarantee…) that are indicated in the purchase conditions to ensure “maximum transparency, security, and confidence when buying and browsing their websites.”
CUSTOMER SERVICE: MULTIPLE NON-AUTOMATED CONTACT CHANNELS
Due to their size, stores like AliExpress or Shein do not have standard customer service but rather a platform that automates the generation of responses based on the incident registered. In the case of Esdemarca, the store has personalized customer service and different contact channels. Telephone with a national prefix, email address, contact form, chat with automated responses…
The telephone number is 91 769 72 17, while the email address is [email protected]. Telephone service hours are Monday through Friday from 9:00 a.m. to 6:00 p.m. and Saturdays until 2:00 p.m.
ACCEPTS PAYMENTS THROUGH PAYPAL
PayPal is one of the few platforms that need a presentation today. This company acts as an intermediary between the buying and selling parties to hide the user’s payment information and, secondly, provide certain guarantees if any type of incident occurs during the purchase process. Suppose Esdemarca does not respond to our complaints or requests, for example, an item in poor condition or a package with products that do not correspond to what is described. In that case, the company in question will intercede for us to mediate a solution, either refunding the amount owed or requesting an identical product with similar characteristics.
EXTENDED RETURN PERIOD
The European Regulations set the legal withdrawal period of 14 days that all stores with an Internet presence must offer their customers from the date of receipt. Users can request any return within this period without reporting a compelling reason. Esdemarca.com not only complies with this regulation but also extends the term up to 100 days if the item (garments, footwear, accessories…) does not convince us as long as it complies with the return policy.
REASONS WHY ESDEMARCA RECEIVES CRITICISM
Although Esdemarca.com meets all security and guarantee requirements, the truth is that it is not perfect. The negative comments circulating on the website in opinion forums are proof of this.
POSSIBLE DELAYS IN SOME ORDERS
Of the few negative evaluations that can be found on the web, the most widespread criticism points to the shipping times of the platform, especially on certain dates, such as Christmas or Black Friday. Some users claim to have paid the extra shipping cost in 24 hours, denouncing that the transport company “has not met the deadlines.”
RETURNS ARE NOT FREE
Although the store offers an extended return period, the truth is that the shipping costs are not free. The price scheme indicated in the purchase conditions is as follows:
- 3.95 euros for home collections in Spain.
- 1.95 euros for return at a Pack Point or Post Office.
- 9.50 euros for home collections in the rest of the European Union
If the return includes a bulky product, the cost of the return must be consulted directly with Esdemarca customer service.
THE QUALITY OF CERTAIN PRODUCTS SEEMS NOT TO BE THE BEST
Another of the most repeated reviews of the store on the Internet puts the quality of some third-party brand products in the spotlight. While some users question the originality of certain items – especially sneakers and general footwear – others denounce the quality of the fabrics, rubber bands, and seams, resulting in low durability. In favor of Esdemarca.com, we can say that customer service usually responds positively to this type of incident.
POSITIVE AND NEGATIVE OPINIONS AND REVIEWS OF ESDEMARCA.COM
The most objective way to build a web page is always to resort to real shopping experiences. Here are a few taken from Trust Pilot, one of the most reputable opinion platforms in the sector.
I am a writer with eight years of experience writing in business and technology. I always carry a passion for learning and discovering new knowledge.