Amazon works. And it works reasonably well. For some time now, we have become accustomed to making many purchases in the largest Internet store. The company offers its customers the possibility of becoming Amazon Prime.
What does this mean? They can pay an annual extra to receive their purchases sooner and forget about shipping costs. This can be useful for those who often buy items and don’t want to wait to buy multiple items just to save on shipping costs.
A subscription to Amazon Prime costs 20 euros per year. And one of its main advantages is the possibility of receiving up to two million articles free of charge in 24 hours. You must determine whether the item has the guaranteed delivery indication to do this.
But what happens if you have purchased an item with guaranteed delivery for Amazon Prime and do not receive it on time? This can happen: it is more frequent than you imagine. But do you know what you have to do in this case?
WHY ARE THERE DELAYS AT AMAZON?
First of all, you must make sure that, in effect, you have contracted Amazon Prime. If so, you can see it within your user area because a box will appear with information about your subscription. You will also have the option to check other details, such as its characteristics and duration.
Second, you must check if the item you purchase has guaranteed delivery. You will see that the item has the Prime logo, and also, you are offered a delivery date as close as tomorrow. Or, in the case of holidays or a weekend in between, the next business day.
If everything works, you should not have any problem receiving your package on the indicated day. But if it doesn’t, you’ll most likely receive an email from Amazon explaining the problem.Â
From now on, you will have no choice but to wait. If you no longer want the order, Amazon gives you a couple of options: first, return it to the delivery person as soon as it arrives. The second, follow the usual return procedure. If you keep it anyway, know that you have the option to claim.Â
HOW TO COMPLAIN ABOUT DELAYED ORDERS ON AMAZON
The fastest way to claim is, without a doubt, the telephone. You can call the following customer service numbers. It is the most agile way to solve your problem at the moment. In addition, after the conversation, you will receive the resolution to your problem in writing.
You can call These phone numbers to speak to Amazon customer service. You can contact them from Monday to Sunday from 06:00 to 24:00:
- +34 900 803 711
- +34 800 810 251
- +34 91 123 04 13
If you have contracted Amazon Prime, you should know that you must have received the order within the indicated period. If this is not the case, you can claim by telephone. In our case, we have received a couple of compensations for each failure. The first was a five euro discount that was automatically deducted from our next purchase; the second was a free month of subscription to Amazon Prime.
On both occasions, the customer service system was completely correct, and the offer was direct from the customer service agents. Our Amazon account seamlessly activated the offsets, so we enjoyed them almost instantly.
This is not, however, an indication that Amazon makes when it announces the unavailability of the order, so you must make an effort to call to present your complaint.Â
I am a writer with eight years of experience writing in business and technology. I always carry a passion for learning and discovering new knowledge.