In addition to being one of the online clothing stores with the largest presence in Europe, the mobile application has more than 10 million downloads on Android alone. We are talking about About You, a giant based in Hamburg that sells dozens of clothing brands and has its design line in the purest Shein or AliExpress style. Despite its popularity both in Spain and in the rest of the countries of the continent, the page continues to sow doubts regarding the reliability of the service and the quality of the clothing: is About You reliable? Are the clothing and footwear of Is About You original? Is About You Reliable? Is it safe to pay with About You? We have compiled various technical questions from the web and opinions from About You to answer all these questions.
REASONS WHY ABOUT IS LEGIT
It is not for nothing that the German store has become one of the most important points of sale of clothing and footwear online throughout Europe. With a few years of operation, it is also proclaimed as one of the most reliable stores to buy this type of item.
ACCEPTS PAYMENTS THROUGH PAYPAL, WITH ALL THAT THIS ENTAILS
PayPal is probably the most secure payment platform on the Internet. This service acts as an intermediary between the client and the company so that the payment is managed through a service outside of About You to guarantee the integrity of the purchase and its associated conditions. In this way, if any incident is registered during the shipment or regarding the order status, it will be PayPal that will intercede for us and reimburse the amount owed if necessary.
IN ADDITION TO CASH ON-DELIVERY PAYMENTS
That’s how it is. If we choose a means of payment in cash, About You offers the cash-on-delivery method, so the payment is not made until the order arrives at the indicated address. It should also be noted that the choice of this modality usually entails added expenses. However, the page does not specify a fixed amount, so it is understood that it may vary depending on the total purchase amount, as is customary.
EXTENDED RETURN PERIOD NO, THE FOLLOWING
The legal minimum set by European Regulations for purchases made by digital means is 14 days from the date of receipt. Users can process any item’s free return within this period without providing a compelling reason. About You not only complies with this term but extends it up to 100 days from the same date of arrival as long as the relevant conditions are met (without signs of use, in its original state…).
CORREOS AS TRANSPORT AGENCY
Neither DHL nor international transport companies. By having warehouses in Germany, all orders are delivered by Correos España, with all the advantages that this entails in terms of shipment security and access from anywhere on the peninsula, given the number of existing offices. On the other hand, access to shipping information and the filing of claims with the relevant Consumer agencies is facilitated if any type of incident is registered.
TOLL-FREE CUSTOMER SERVICE PHONE NUMBER
The current law obliges users to be offered a free customer service number or with a national prefix. Complying with European Regulations, the website offers a telephone number with the prefixes 900, 900, 750 600, and the relevant help by email and a contact form. The telephone line is open from Monday to Friday from 8:00 a.m. to 10:00 p.m.; on Saturdays, Sundays, and holidays it is available from 9:00 a.m. to 8:00 p.m.
REASONS WHY ABOUT YOU RECEIVE CRITICISM
If the Internet has taught us anything, not all the mountains are oregano. Although the store complies with the main security standards, it is not exempt from criticism in various opinion forums, especially about shipping and order returns.
CRITICISM ABOUT SHIPPING TIMES
The latest barrage of criticism of About You has come after last Christmas. And it is that although the website ensures that shipments are dispatched in three to five days, most users have criticized that the deadlines have been extended until dates after Christmas and Three Wise Men, even exceeding the week of shipment. Outside of designated dates, the truth is that the store seems to comply with the indicated deadlines.
CRITICISM ABOUT POSSIBLE LOSS OF PACKAGES
Following this first criticism, some customers state that certain orders get lost during the journey. After contacting the Post Office, the transport company assures that it has not received any package in the name of About You, while the German firm affirms just the opposite.
CRITICISM ABOUT THE REFUND OF RETURNS
Another of the most criticized services of the German store has to do with everything related to refunds of returns. Some users say the refund period has been extended to three and four months due to “various problems with the bank account information.” It should be noted that this problem seems to be reported when payment is made through credit or debit cards or SEPA or conventional transfers.
POSITIVE AND NEGATIVE ABOUT YOUR REVIEWS AND OPINIONS
The most objective way to analyze the reliability of About You is to resort to the reviews that users post in various opinion forums to assess the opinion of the website. Platforms such as, for example, Truecaller, with more or less descriptive testimonials of the shopping experience of the clothing store.
I am a writer with eight years of experience writing in business and technology. I always carry a passion for learning and discovering new knowledge.