Dakota has become one of Spain’s most popular fashion stores precisely because of its offers in some of the most reputable brands in the sector. This is why most users question the reliability of Dakonda, with many doubts as to whether its products are original, the guarantee, or the return process of the store, which today counts with commercial premises in Madrid. But is Dakonda reliable? On this occasion, we have collected technical information from the website and various opinions from real users to assess whether Dakonda is trustworthy.
REASONS WHY DAKONDA IS RELIABLE
It is not for nothing that the store has been operating in our country and the rest of Europe for more than a decade. Let’s see some of the reasons that have led to this success.
ACCEPT PAYPAL AS A PAYMENT METHOD, WITH WHAT THIS ENTAILS
PayPal is one of the payment methods available at Dakonda, among other payment options, such as Visa, Mastercard, Bizum, or Klama. Known for being one of the safest payment methods for online purchases, the platform acts as an intermediary between the company and the customer, withholding the purchase amount until the transaction is complete. If a problem arises during the purchase process, PayPal can mediate a solution between both parties. If, for example, the company does not respond to a customer report through the platform, PayPal can even refund the full amount of the purchase. In short, it is recommended for those seeking greater security and protection when purchasing at any Internet store.
ACCEPTS RETURNS AND COMPLIES WITH THE LEGAL WITHDRAWAL PERIOD
Like any store in Spain, Dakonda complies with current European Consumer Regulations, offering a legal withdrawal period of 14 days from receipt of the product. Within this period, customers can make returns if they are not satisfied with the quality or condition of the product.
To proceed with a return, customers can use the options available on the platform or contact through the email address provided. Once the return request is registered, the store will issue a refund order, although a fixed term is not specified, as it depends on the payment method we have previously selected.
IT HAS A COMPLETE CUSTOMER SERVICE: TELEPHONE, EMAIL…
The clothing and footwear store has various contact options if we need to communicate with those responsible. For general inquiries about the products or services offered in the online store, you can email [email protected] or by calling the landline number +34 91 539 83 81.
If the query is related to the Dakonda physical store located in Madrid, we can use the telephone number +34 686 91 58 51, which can be used to contact the customer service team. In both cases, customer service hours are from 10:00 a.m. to 3:00 p.m., although the active service days are not specified.
ARE DAKONDA PRODUCTS ORIGINAL? DAKONDA PRODUCTS ARE ORIGINAL
Or at least that is how it is specified on the store’s website, where they ensure that the company collaborates only with official suppliers. From the FAQ section, we can read the following:
We can therefore conclude that only original products are offered in its catalog, regardless of the type of footwear or clothing (sneakers, t-shirts, shirts, coats, vests, boots…), as well as the brand (Adidas, Calvin Klein, Vans, Nike, Diesel, DC Shoes…).
REASONS WHY DAKONDA.COM RECEIVES CRITICISM
Although the online store enjoys good popularity on the main opinion platforms, the truth is that it is not exempt from receiving criticism. Let’s review some aspects most pointed out in this type of media.
PROBLEMS WITH THE TRANSPORT AGENCY
That’s how it is. Most of the negative reviews and opinions of Dakonda.com are precisely related to the transport company in charge of making the deliveries, Tipsa. Some customers have reported having experienced delivery delays, as well as various problems arising from the information provided by the carrier on the status of orders. Some difficulty is also reported when contacting the transport company to obtain updated delivery information. In some cases, the treatment received by the agency appears poor.
AND WITH THE STOCK OF SOME PRODUCTS
The availability of some products in stock has also been criticized by some users, who have reported that certain items were out of stock or unavailable at the time of purchase, leading to delays in delivery or cancellation. In this sense, the criticism is directed at the lack of updated information on the store’s inventory on the website. Of the order, Although the page acknowledges having suffered this type of problem, those responsible assure that they are due to a stock outage that is impossible to detect.
RETURNS ARE NOT FREE
Another aspect of the Madrid store is that it does not offer free returns. Many customers have expressed dissatisfaction with paying for return shipping if they want to exchange or return a product. However, the website indicates that the first exchange is free.Â
Although Dakonda’s return policy complies with current European regulations, those responsible ensure that the legal information on the conditions of sale specifies that the user must bear the cost of the return. The response that the store gives to this type of criticism on opinion platforms is the following:
POSITIVE AND NEGATIVE DAKONDA OPINIONS IN 2023, IS IT LEGIT?
To assess the store’s service more objectively, we have collected user testimonials to find Dakonda’s opinion on pages like Trust Pilot, where the same company responds to various questions and incidents.
I am a writer with eight years of experience writing in business and technology. I always carry a passion for learning and discovering new knowledge.