In over two years, Eneba has become one of the most important stores for buying and selling second-hand keys, consoles, and games in our country. On the one hand, the store offers a marketplace with digital game keys for PC, Xbox, Playstation, and Nintendo Switch, among other platforms. On the other hand, Eneba has a complete second-hand market for selling consoles, accessories, and games between individuals and stores, similar to Wallapop. Starting from these two premises, many users wonder if Eneba is a legit and reliable, trustworthy, or secure page.
To answer all these questions, we have compiled some technical questions from the web and some Eneba opinions from real customers. Issues that affect payment and shipping methods, the status of the products or the guarantee offered by the store, as well as the return policy.
REASONS WHY ENEBA IS A RELIABLE PAGE
It is not for nothing that Eneba has become one of the most important online stores for keys and second-hand consoles on the current scene. Let’s look at why Eneba is legit, at least on paper.
ACCEPTS PAYPAL AS A PAYMENT METHOD
A good way to detect whether a page is reliable is the presence of PayPal as a possible payment method. This service acts as an intermediary between the company and the client to intercede for us if some type of conflict is detected, either due to the state of the product, the shipment, or the non-conformity of the client. In this regard, PayPal is probably the safest payment method we can find online. And Eneba supports such a method.
IT HAS A TICKET SYSTEM TO RECEIVE ASSISTANCE
In a similar way to pages like PCcomponentes, Eneba has a ticket system for solving problems for the purchase of physical products or digital keys. This ticket system is accessible through the My Orders menu so that we will not have to individually contact the platform’s customer service to expose the conflict or problem derived from the purchase.
Once the ticket is generated, a human team member that makes up the support service will review the case manually to intercede for us. Screenshots or product photographs will be requested to verify the reported facts.
IT HAS AN INTERNAL RATING SYSTEM FOR STORES AND SELLERS
As the sale of products, both digital and physical, does not depend directly on Eneba, the page has created a complete evaluation system in which users can evaluate the transaction, and comment, in addition to the star rating that allows us to visualize in a more comfortably the reliability of a certain seller or store. For this reason, from tuexperto.com, we recommend you review this score before purchasing any item on the platform.
THE TRANSACTION IN PHYSICAL PRODUCTS IS NOT COMPLETED UNTIL BOTH PARTIES AGREE
Regarding the sale of physical products, Eneba has developed a system very similar to Wallapop’s in which both parties must confirm their agreement to mark the transaction as completed. In this way, the money is not unlocked until the buyer does not verify the correct operation of the console, accessory, or game. Of course, as with the ticket system, the page reserves the right to request screenshots or photographs that certify the reported problem.
REASONS WHY ENEBA IS UNRELIABLE
All that glitters is not gold, especially if we are talking about a platform whose direct sales do not directly depend on its services. The nature of the platform is followed by the very technical issues of the website that generate a certain amount of mistrust among Eneba users.
PHYSICAL PRODUCTS HAVE NO GUARANTEE
By acting as an intermediary between sellers and buyers, Eneba does not offer any type of guarantee on the physical products sold through the marketplace. As with any second-hand product, the warranty depends directly on the store where it was purchased or the device manufacturer as long as the legal period has not exceeded two years from the date of sale. In other words, Eneba is not responsible for the problems generated once the sale has been accepted as valid.
THERE IS NO CUSTOMER SERVICE BEYOND THE TICKET SYSTEM
No phone numbers, no email addresses, no physical addresses or offices. Beyond the ticket system, Eneba does not offer the consumer a direct way to contact a human agent, so any problem derived from the sale of digital keys or physical products must be reported through the ticket system.
NO RETURN POLICY IS SPECIFIED ON DIGITAL PRODUCTS
Regarding the sale of digital products, the platform does not specify a clear return or guarantee policy in the terms and conditions of use of the website. In case of any type of error when exchanging the code provided by the seller, the page invites you to create a ticket through the reporting system in the My Orders section. However, the way to proceed from this point is not specified. Quite a few users claim that they have not received a response from the support service after generating a ticket.
ERRORS WITH THE KEYS OR WITH THE BALANCE COUPONS ARE A MORE FREQUENT PROBLEM THAN IT SEEMS
When we look for negative opinions of Eneba on the Internet, the main complaint from users has to do precisely with the exchange of digital keys or balance cards. The reports describe that some keys have already been redeemed through the platform for which they are intended (Steam, Playstation Network…). Regarding balance cards, some users claim that the redeemed balance does not match the purchased balance, with amounts significantly less than those indicated on the card. That’s how it is.
POSITIVE AND NEGATIVE ENEBA OPINIONS IN 2021
As sometimes theory does not follow the practice, we have compiled some of the most descriptive customer testimonials we can find online to have a more informed opinion of Eneba in 2021, both positive and negative. From TrustPilot, Forocoches…
I am a writer with eight years of experience writing in business and technology. I always carry a passion for learning and discovering new knowledge.