Although AliExpress and Wish prevail with an iron hand in the market for imports from China, the truth is that Frugoo has been gaining popularity in recent years due to the price of its items, the payment options, and the wide catalog of products. Precisely because it is not so well known in our country, the platform has been questioned on many occasions; a brief Google search helps us to corroborate this fact. Some of the most frequently asked questions concern Fruugo’s security and reliability: is Fruugo reliable? Is Fruugo.es legit? Are there counterfeits at Fruugo? Is Fruugo safe and trustworthy? We have compiled some technical assignments from the web, as well as customer testimonials, to answer all these questions.
REASONS WHY FRUUGO.ES SEEMS LEGIT
Since 2006, the UK-based platform has been in dozens of countries worldwide for over a decade, including Spain, India, the Philippines, and Portugal. Let’s look at some reasons why the store seems reliable.
ACCEPTS PAYPAL AS A PAYMENT METHOD
Unlike AliExpress, Fruugo supports payment through PayPal, the safest platform for online purchases today. This platform acts as an intermediary between the buying and selling parties, so the payment does not reach its destination until the purchase process is confirmed. Suppose Fruugo does not respond to any recorded incident, for example, shipping errors or merchandise in poor condition. In that case, PayPal will intervene on our behalf to refund the amount paid for the product.
COMPLY WITH THE LEGAL WITHDRAWAL PERIOD
Like any online business that intervenes, Fruugo complies with the legal withdrawal period required by the current European Regulations, which sets a minimum withdrawal period of 14 days for all digital purchases. In this way, we can process the return of any order within the first 14 days from the date of receipt. Of course, returns must be managed by the seller since the company does not allow shipments to its central office, as is the case with AliExpress and Alibaba.
SHIPMENTS WITH REASONABLE TERMS
Despite being a platform with a low percentage of sellers from China, the shipping times seem reasonable if we compare them with those of platforms such as AliExpress some users claim to have received their orders in 10 days or a little more. Of course, the deadlines tend to be extended when certain designated dates approach, such as Christmas, Black Friday, or 11/11, also known as Single’s Day in China.
INTERNATIONAL CUSTOMER SERVICE
Although Fruugo does not have a customer service number, given its size, the platform boasts international customer service. This system is provided by email and through the different automated systems integrated into the website, which we can access through the order in question or the Contact and Help section that we can find at the bottom, along with legal information.
REASONS WHY USERS CRITICIZE FRUUGO
It is a fact that Fruugo has a favorable opinion if we use certain forums and specialized pages; This does not exempt you from receiving some criticism for the operation of the platform and the policies that apply to shipping costs, for example.
RETURNS ARE NOT FREE. THE BUYER WILL HAVE TO PAY THE SHIPPING COSTS
Disrepair. Although Fruugo indeed complies with the legal withdrawal period, the page indicates that the buyer must be responsible for the shipping costs of returning a package, except for defective, damaged, or defective products. In this case, the company will mediate a solution between the seller and the buyer.
On the other hand, the platform will bear all the expenses if all the products of a specific seller are returned, except for the expenses derived from urgent shipping, in which case the value of a standard shipment will be reimbursed.
EXPENSES DERIVED FROM IMPORTATION IN CUSTOMS
As is also the case with AliExpress and other similar platforms, importing products from China may entail a customs withholding for which users must pay an amount that varies depending on the original value. The problem is that this information does not seem displayed in the terms of service, as some users argue. Fortunately, Fruugo has a return policy that allows us to obtain a refund of the amount of the tax after presenting the relevant proof of payment.
SOME PRODUCTS MAY NOT BE ORIGINAL
Another of the most widespread criticisms about the products sold at Fruugo has to do with the alleged sale of non-original products. Some users point out that certain products sold through the platform (collection cards, soccer kits…) seem to be “simple counterfeits.” Unfortunately, the website lacks a rating system that allows us to know in advance the quality and authenticity of a product.
POSITIVE AND NEGATIVE FRUUGO REVIEWS AND OPINIONS IN 2022
The most objective way to assess a store is to resort to the shopping experience of its customers. We have compiled several of the most descriptive testimonials on pages like Trust Pilot, one of the most reputable opinion platforms on the Internet.
I am a writer with eight years of experience writing in business and technology. I always carry a passion for learning and discovering new knowledge.