With the launch of the Xiaomi Mi Pad 5, dozens of stores have started to resurface around it, with prices even cheaper than those of the official store. One of these stores is Goboo, a website specializing in Xiaomi products based in Singapore with warehouses in Spain, China, and Hong Kong. Precisely because of its low prices, the page has sown many doubts about its reliability: is Goboo reliable? Is Goboo safe? What criticisms does Goboo have? Do their products have a guarantee? What return policy is applied? … We have compiled some technical questions from the web and real customer opinions to answer all these questions.
REASONS WHY GOBOO WAS LEGIT
Despite being a young store, the truth is that Goboo meets a series of requirements that make it a reliable website, at least on paper. Let’s look at why Goboo is trustworthy, or at least it seems so.
THE LEGAL INFORMATION OF THE COMPANY SEEMS RELIABLE
Unlike other online stores, Goboo has warehouses in Spain, which forces it to operate as a company for operations carried out in our country. This can be seen in the legal information on the website, where you can see the name of the company and the fiscal address of the store, which in this case, corresponds to the following data:
Company name: GOBOO GOOD SERVICE, SLU
CIF: B16762130DE
Tax address: Las Delicias, 31 5 – 28045 Madrid
IT IS AN AUTHORIZED XIAOMI DISTRIBUTOR IN SPAIN
That’s how it is. We can verify this information from the official Xiaomi page through this link. As an authorized distributor, all the products sold on the website come directly from the brand, ensuring the authenticity of the devices and their correct operation in our country, as they are European versions with the network bands and connections necessary to operate in Spain.
On the other hand, the guarantee is subject to the brand during the first year according to the European Consumer Regulations, which Xiaomi.
ACCEPTS PAYMENTS THROUGH PAYPAL
Like any reliable page, Goboo is compatible with payment through PayPal, the safest platform for online purchases. Suppose the company does not respond to common incidents (shipping errors, orders that do not arrive, packages in poor condition…). In that case, PayPal will intercede for us to request a full refund of the amount paid for the product in question.
TWO-YEAR LEGAL GUARANTEE AND EXTENDED WITHDRAWAL PERIOD
The store accepts products for returns due to quality issues within the first 30 days of receipt. Goboo complies with European Regulations by offering a two-year guarantee to all products sold on the website from the date of receipt. The page also complies with the legal withdrawal period for purchases made through digital media, set at 14 days.Â
REASONS WHY GOBOO DOES NOT SEEM LEGIT
When discussing purchases made over the Internet, some factors do not depend on the store and can cloud the Goboo experience. We must add the deficiencies that the website presents compared to other more or less recognized stores.
DELAYS IN SHIPMENTS DUE TO ALLEGED LACK OF STOCK
The main complaint that can be read in forums and opinion pages around Goboo concerns the delays in orders placed in recent weeks. Many users say the store seems to operate out of stock despite being an authorized Xiaomi distributor. This criticism has been accentuated with the launch of the Xiaomi tablet.
This fact could explain, to a greater or lesser extent, the lack of supplies by the company: being an external distributor, the brand could prioritize its stock of products through the physical stores installed in Spain and the official website of the company.
DOES NOT HAVE A CUSTOMER SERVICE PHONE NUMBER
Despite operating in Spain, the page does not offer telephone support through a telephone number with a national prefix. Instead, Goboo provides customers a contact form and an email address with their domain. It also has a Facebook page, where through the chat option of the social network, we can process any type of incident in a short period.
CUSTOMER SERVICE SEEMS NOT TO BE VERY EFFECTIVE
One of the main complaints from users is the supposed inefficiency of the customer service. Many other users claim that they do not get a response when the incident is complete, either through Facebook chat or through the contact options on the page. Based on the comments that can be read on the Internet, the chat service displays automated or translated responses from English.
CORREOS EXPRESS IS THE TRANSPORT AGENCY WITH WHICH IT COLLABORATES
Depending on the distribution area, the opinions of the transport agency that can be read on the Internet can compromise the shopping experience on Goboo. Some negative opinions that can be found around the store speak of the supposed receipt of packages in poor condition, to which should be added the natural delay in shipments that some products experience during the days of launch or promotion.
POSITIVE AND NEGATIVE GOBOO REVIEWS AND OPINIONS IN 2021
On paper, it is difficult to measure the reliability of a web page, so the easiest option is to resort to the opinions and reviews of Goboo that users pour out on the Internet. Therefore, we have compiled some of the most descriptive opinions we found about the store.
I am a writer with eight years of experience writing in business and technology. I always carry a passion for learning and discovering new knowledge.