Shein, the online women’s clothing store that has created a sensation over the last year on the Internet, today reaches the top of Google regarding fashion. As usually happens with this type of store, there are not exactly a few users who question the reliability of Shein on social networks and specialized forums. Is it safe to buy at Shein? Is it reliable to order from Shein? And pay by credit card? We see it below.
THREE REASONS WHY SHEIN IS RELIABLE
Despite criticism of Shein by some users of the online store, the website has been present in more than 220 countries for 11 years. Let’s take a look at some of the reasons why shopping at Shein is reliable.
ACCEPTS PAYPAL AS A PAYMENT METHOD
PayPal is probably the most secure payment method on the Internet. In addition to having a system called ‘Buyer Protection,’ the company reserves the right to refund the customer if there has been a problem during the purchase process.
Problems can range from a defective item that does not correspond to the original description to problems with the shipment or the condition of the package. The PayPal guarantee will cover any demonstrable incident.
PAYMENT BY CREDIT/DEBIT CARD IS SECURE
In addition to PayPal, Shein has a payment gateway with which we can buy in the store using a credit or debit card.
Said gateway has SSL certification, meaning all the data sent through the payment form is encrypted to avoid being captured by attackers and the store itself. As if this were not enough, the store has certificates from different issuing entities: VISA, Master Card, American Express, etc.
IT HAS A RETURN AND REFUND GUARANTEE
If we talk about Shein’s guarantees, the store offers a maximum evolution period of 60 days from the date of purchase of the product in question. The return costs, however, amount to 4.50 euros.
Once the product has been received, the refund will be issued in the following ten days from receipt at the company’s offices.
FOUR REASONS WHY SHOPPING AT SHEIN IS UNRELIABLE
All that glitters is not gold, especially in an online store in more than 220 countries. On a page like Trust Pilot, the web accumulates a series of negative opinions worth considering before placing an order. Let’s see which ones.
THE QUALITY AND DESIGN OF THE CLOTHES DO NOT CORRESPOND TO WHAT WAS PROMISED
Inexpensive clothes, but of very poor quality. This is what dozens of customers bought in the store this year say. And it’s not an open secret: Shein’s clothes come from the same stores that Aliexpress and other import stores use.
Other users assure that the design of the garments does not generally correspond to what is specified in the photographs on the web. Drawings printed on the fabrics with deficient quality, incorrect sizing, colors different from those in the images… Remember: nobody pays four pesetas hard, and Shein‘s clothing cannot be compared to the leading brands, such as Nike, Adidas, or Zara.
ORDERS TAKE A LONG TIME TO ARRIVE OR ARRIVE DEFECTIVE
The Shein website specifies in one of the clauses of its purchase conditions that shipments to Spain range between 10 and 12 days. The term can be extended up to 25 or even 30 days for the Canary Islands and the Balearic Islands.
However, some users claim that the terms are much longer, sometimes several months. This is added that some orders do not arrive with the items in the original order. “Clothing and accessories are often missing,” say some Shein customers.
SHEIN DOES NOT RESPOND CORRECTLY WHEN A PROBLEM OCCURS
“It has become impossible for me to contact them through messages,” “They say that I send them photos, but the messages on the web do not allow me to send files,” “I only receive responses from a machine”…
These are some of the opinions that various users have expressed about Shein during their shopping experience. Although from Tuexperto.com, we cannot verify its authenticity, the truth is that the number of negative opinions gives us reason to think about the reliability of Shein when processing a return or a refund.
THE WEBSITE HAS SOME MALFUNCTIONS
“The order appears as delivered, but I have contacted the Post Office, and they tell me that the order number does not even exist,” “I have ordered a size S, and in the final order, it is marked as an M,” “I try to pay, and the store does not It recognizes my card when I have already paid several times with it. The problems with the operation of the Shein website are as diverse as they are numerous.
The page has several errors in mobile and desktop versions, which may mean receiving a different size than the one indicated in the order or sending a wrong or non-existent tracking number.
SO IS SHEIN TRUSTWORTHY OR NOT TRUSTWORTHY?
The truth is that roughly speaking, it is a reliable store. When it comes to payment methods, Shein is completely secure. Not so much if we talk about the quality of your garments or the purchase conditions once we have received the product.
And it is that although we can resort to the guarantee that PayPal offers us if Shein does not respond, it is not well received by the company’s clients if we are talking about a company that operates in almost all countries.
Conclusion? If you are considering spending a significant amount on Shein, we recommend going to other stores with better guarantees and manufacturing quality. For casual purchases, Shein can be the perfect ally, although, from the outset, we recommend always using PayPal as a payment method to claim the money in case of problems with the order.
I am a writer with eight years of experience writing in business and technology. I always carry a passion for learning and discovering new knowledge.