Joom and Wish, and Aliexpress have become one of the most popular applications for buying products online. The platform presents itself as a store of “quality products at low prices” where many non-Joom sellers offer their products; nothing that we do not find in the rest of the alternatives to the latter. The main difference concerning the pages we have just mentioned is their price, which is usually slightly lower than other websites similar to Joom. But is Joom reliable? Is it safe to buy in this app? We see it.
THREE REASONS WHY JOOM IS TRUSTWORTHY
As with Wish and Aliexpress, Joom makes available to buyers a series of rights that ensure the reliability of the service when encountering a problem within the application.
IT HAS A MONEY-BACK GUARANTEE
Specifically, 30 days after receiving the product. If this does not convince us, it does not correspond to what was promised by the seller, or it arrives with visible damage, Joom will proceed to refund the amount owed in the next 14 days after sending the item back as long as we have provided the tracking number of the shipment.
Unfortunately, Joom is not responsible for the costs incurred by the return shipment: we will have to pay all the associated costs at our own expense.
AND REFUND IF THE PRODUCT DOES NOT ARRIVE
Have you ordered some shoes two months ago and they don’t arrive? Joom establishes a maximum delivery period of 75 days. Once 75 days have elapsed from the day of purchase. The buyer may claim a refund of the full amount of the product.
The maximum claim period, yes, extends up to 90 days, so if we have not previously requested a refund, the company accepts the right to the guarantee’s expiration. Regarding the term of return of the money, Joom establishes a maximum of 14 days, within which we will receive the amount owed.
ACCEPTS PAYMENTS THROUGH PAYPAL
PayPal is probably the safest method to make payments over the Internet. Suppose we encounter a problem when purchasing a product (factory defect, does not arrive, or does not correspond to the original description). In that case, we can always claim payment through PayPal if the seller does not provide a solution through Joom.
From Tuexperto.com, we recommend always resorting to this type of payment. In this other article, we explain how to claim through PayPal.
FIVE REASONS WHY JOOM IS UNRELIABLE
Not all that glitters is gold. By depending on external vendors, the experience on the platform may not be as positive as we would like. Therefore, the opinions of Joom may vary from one user to another.
THE QUALITY OF THE PRODUCTS IS LOW OR DOES NOT CORRESPOND TO THE DESCRIPTION
Neither Joom nor Wish, nor Aliexpress sell hard at four pesetas. Generally, the quality of the products offered on this platform is similar to any Chinese bazaar. The product most likely comes from the same stores as these.
Therefore, the best thing to do is be careful when buying high-value products. Looking at the comments or looking for the item in other stores can save us from a bad experience.
SHIPPING DEADLINES ARE NOT MET
This is perhaps the main complaint of Joom and why many say it is unreliable or unsafe.
In general, the average shipping time is between 15 and 25 days. If we have ordered an item in high demand, such as Christmas, Black Friday, Valentine’s Day, or New Year’s Eve, it will most likely be delayed for more than a month.
If the shipping time extends to two months, we can contact the seller to find out the status if they have not previously sent us a tracking code or number.
SHIPPING ERRORS
Have you ordered a mobile charger, and have you received headphones? Since the start of the Internet platform, many users have reported receiving products that do not directly correspond to the items ordered.
Far from being a scam, the seller most likely sent the wrong package since most tend to process dozens of orders daily. We can always claim through the Joom options.
IT DOES NOT ACCEPT CASH ON DELIVERY
As of the current date, October 1, 2019, Joom does not support cash on delivery payments, probably due to the high cost of this type of service. Remember that most sellers are in China, so sending physical money back to another country is not feasible, at least if you want to keep the item’s original price.
AVOID ELECTRONIC PRODUCTS: MOST ARE FAKE
It is not a problem exclusive to Joom. Buying authentic electronics, such as computer graphics cards, wireless headphones, or chargers, can be quite a feat.
Most products are not as described, and many advertised features are false. The best thing to detect the integrity of certain products is to resort to logic: how can Apple AirPods be bought for 35 euros? Will this Nvidia GTX 1060 graphics card for 96 euros be authentic?
SO, IS IT SAFE TO BUY ON JOOM OR NOT?
Yes, but halfway. From the platform, the basics are available to protect the buyer in case of problems with the shipment. Unfortunately, the customer service is not as effective as the page promises in its purchase policies.
Is it advisable to buy on Joom? Only and exclusively if the product’s price is low (from 1 to 40 euros) or not found on any other Internet portal. Regarding electronics products, we strongly advise against buying on Joom. Better to resort to a trusted store or Spanish online stores.
I am a writer with eight years of experience writing in business and technology. I always carry a passion for learning and discovering new knowledge.