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ManoMano, also known as manomano.es in our country (not to be confused with Mano a Mano), has become one of the great alternatives to Ikea in retail. Available in Spain, Italy, Germany, and the United Kingdom, the store has transferred Amazon’s philosophy to buying and selling furniture and home accessories, uniting buyers and sellers on a single platform. This is why many users question the reliability of ManoMano regarding payments, the quality of the furniture, or the after-sales service: Is ManoMano safe? Is ManoMano secondhand? Is ManoMano reliable and trustworthy? We have analyzed some technical issues of the web and some user reviews to answer all these questions.
REASONS WHY MANOMANO IS RELIABLE AND SAFE
It is not for nothing that ManoMano has been operating on the Internet since 2013, although it has not been until the end of the last decade that it has begun to stand out, with hundreds of thousands of reviews on pages such as TrustPilot. Let’s look at some of the reasons why the store seems legit.
ACCEPTS PAYMENTS THROUGH PAYPAL
One of the great advantages of ManoMano is that it is compatible with payment through PayPal. We are talking about what is probably the safest platform for making purchases over the Internet.
ManoMano customer service. In summary, the page in question acts as an intermediary between the buying party and manomano.es, so the payment is not made until the purchase process is carried out correctly. Suppose the store does not respond to any type of incident reported by the user (delivery problems, products in poor condition…). In that case, PayPal will be the one that will intercede for us to make the full refund of the amount paid without resorting to the payment service.
DIRECT CONTACT WITH PLATFORM VENDORS
Like Amazon or eBay, ManoMano does not have its stock, acting as an intermediary between companies and customers. Despite this, the platform allows us to contact the seller if any incident is reported. If an effective solution is not proposed, we can contact ManoMano’s customer service directly through the Online Assistance option found in the customer panel of the website. After answering ‘No’ to the question ‘Is your request being processed or has it been resolved?’, the team will intervene within a maximum of 24 hours to resolve the problem.
HUMAN CUSTOMER SERVICE
Unlike platforms like AliExpress or Shein, where automated response systems are used, ManoMano has complete customer service made up of people. In addition to the chat and messaging options mentioned above, the platform makes available to customers a toll-free phone number active every day of the week.
The number in question is 931 228 573, and the service hours are from Monday to Friday from 8:00 a.m. to 8:00 p.m. The phone is operational on Saturdays from 9:00 a.m. to 6:00 p.m. and on Sundays until 3:00 p.m.
COMPLY WITH THE LEGAL WITHDRAWAL PERIOD
Like any company that operates in our country, manomano.es complies with the legal withdrawal period, allowing us to return the product within the first 14 days from receipt. Unfortunately, the shipping costs will be deducted from the final return amount. Only if the product presents a defect it will be the seller who will bear said expense.
REASONS WHY MANOMANO DOES NOT SEEM TRUSTWORTHY ACCORDING TO USERS
In general terms, manomano is a reliable and safe page. This does not mean it does not present problems when providing its service to customers and users, as shown below. Shipping problems, product quality, communication with the company…
EXPERIENCE WITH CERTAIN VENDORS CAN LEAVE SOMETHING TO BE DESIRED
The criticisms of certain sellers that can be read on pages like TrustPilot are in the dozens. Most comments criticize aspects such as the quality of the products, the shipping time, or problems derived from the orders (status of an article, incomplete order…). In this sense, the experience may vary depending on the seller since ManoMano only acts as an intermediary, as mentioned in previous paragraphs.
ALLEGED SHIPPING PROBLEMS
The most widespread criticism of the platform puts shipments in the spotlight: products damaged during transport, parts or accessories that are not included in the package, and excessively long shipping times … Again, the experience may vary depending on the seller, so it is always recommended to take a look at the opinions of the product in question through the rating system of the website.
CUSTOMER SERVICE SEEMS TO BE UNRESPONSIVE
Although the opinions of ManoMano’s customer service are mostly positive, some criticize the inefficiency when processing certain incidents. Specifically, users criticize that from the contact options on the website, responses are made with set phrases and that no type of favorable solution is proposed for the client.
MANOMANO.ES POSITIVE AND NEGATIVE REVIEWS AND OPINIONS IN 2022
Proof of the experience that users have with the ManoMano website is the hundreds of opinions circulating on the Internet about the service provided by the store. Let’s look at some of these reviews to assess the reliability of ManoMano.
I am a writer with eight years of experience writing in business and technology. I always carry a passion for learning and discovering new knowledge.