The Oscaro group is probably Europe’s largest platform for selling spare parts and car parts. Its website is known both by workshops and by individuals. However, some users are unaware of the existence of Oscaro, much less the reliability of the website when it comes to making online payments, processing returns, or buying spare parts and replacements. Is Oscaro reliable? What opinions do users who buy through this portal have? We see it.
FOUR REASONS WHY OSCARO IS SAFE
Talking about Oscaro implies talking about the largest group of automotive spare parts in Europe and, therefore, Spain. With more than a million references in its product catalog, the website offers its stores the largest spare parts. Let’s see some of the reasons why Oscaro is reliable.
ACCEPTS PAYMENTS THROUGH PAYPAL
As we have often mentioned, PayPal is the safest online payment method.
In the event of a problem related to the status of the spare parts or the shipment, PayPal will be responsible for the amount of the product in question if Oscaro does not respond to the problem as long as we provide the relevant evidence (images, video, screenshots, etc.).
ALL SPARE PARTS HAVE A TWO-YEAR WARRANTY
Suppose the product shows any type of failure or error during the first two years from the date of purchase. In that case, Oscaro will be responsible for repairing the spare part in question or replacing it according to the legal guarantee. Current.
Like any other guarantee, Oscaro will not be responsible for any failure that may have been caused by misuse of the part, natural wear and tear, modification of its structure, or poor conservation or installation.
IT ADMITS THE RETURN OF PRODUCTS WITHOUT PREVIOUS PAYMENT
As stipulated by current European legislation, Oscaro provides all its customers with a return period of two weeks (fourteen days) to return any product, whatever the reason. Oscaro also ensures that no penalty should be paid when processing the return, so it is implied that the company assumes all expenses related to sending the package to Oscaro’s head office.
IT HAS A CUSTOMER SERVICE IN SPANISH
Although the origin of the web is French, Oscaro has specific customer service for all customers in Spain without any additional charge.
The contact channels by which we can contact Oscaro are the following:
- Oscaro’s telephone number is 93 567 76 50 (available Monday to Friday from 9:00 a.m. to 7:00 p.m. except for holidays).
- Oscaro’s email address: [email protected] (indicating the order’s reference number).
THREE REASONS WHY OSCARO IS UNRELIABLE
Not all the forest is oregano, especially if we discuss a group as large as Oscaro. Currently, many of the company’s customers have expressed their criticism of the store through pages such as Trust Pilot. Let’s see some of Oscar’s negative opinions.
PARTS THAT DO NOT CORRESPOND TO THE ORIGINAL ORDERS
Several dozen users indicate this. There are not a few cases where the parts received do not correspond to the reference requested by the customers in the original order, making their installation in the vehicles for which they are intended incompatible.
Many other users affirm that the order in question arrives incomplete, with parts that are missing or that are not directly included in the receipt. They also ensure that some products advertised as “compatible” with the particular car or motorcycle model are not, confusing when ordering by frame or chassis reference.
EXCESSIVE RETURN COSTS
Although Oscaro specifies in its return policy that returning a product does not entail any additional charge, there are not a few customers who have reported that they have had to fully pay the shipping costs to the Post Office and other associated transport companies to return the product once the request has been made on the company’s website.
Remember that the price of shipments depends entirely on the volume they occupy and the total weight of the package, which can trigger the final price of the shipment to the company’s central office.
INEFFICIENT CUSTOMER SERVICE
“Poor treatment by the customer service,” “They are only looking for excuses to justify that an order has not arrived for weeks,” “When I open an incident, they pass me from one operator to another, and the problem is not completely resolved”… These are some of the comments that we can find in Trust Pilot about Oscaro’s customer service. Other comments make clear the supposed inefficiency of the service when it comes to solving a problem or processing a return. It does not seem to be something general in any case.
SO, IS OSCARO RELIABLE OR NOT RELIABLE?
To affirm that Oscaro is not reliable would be to be untrue. The group has some errors when processing orders or assisting the customer in the after-sales service, although they are not usually common. I refer to the tests.
In Trust Pilot, Oscaro has a rating of four stars and more than 46,000 comments. In my shopping experience a few months ago, I had no problem requesting a pair of headlights for a Peugeot 308. We can therefore deduce that buying at Oscaro is safe.
In any case, it is advisable to always use PayPal as a payment method to keep our backs in the face of any possible problem. It is also recommended to record the entire unpacking process of the original package to certify possible future problems.
I am a writer with eight years of experience writing in business and technology. I always carry a passion for learning and discovering new knowledge.