shoes.co.uk has become one of the largest online shoe sales outlets in Europe. Based in countries like the Czech Republic, Germany, Lithuania, and Hungary, the store has been operating physically for more than 20 years and 10 through the Internet. Part of its success is due precisely to the pricing policy it applies to footwear, with values lower than those found in official Adidas, Nike, and Vans stores, to mention a few brands. This is why most of the doubts about the web page question the site’s reliability: is zapatos.es reliable? Is Zapatos.es legit? is zapatos.es safe and reliable?? Are the shoes from Zapatos.es original? We have collected some technical questions about the store and real customer reviews and opinions to answer all these questions.
REASONS WHY ZAPATOS.ES WAS LEGIT IN 2022
It is not for nothing that the store has been operating for more than a decade, both on the Internet and by physical means. And it is that although the price of the shoes is lower than that of its main competitors, the truth is that the store meets the minimum security and privacy requirements.
ACCEPTS PAYPAL AS A PAYMENT OPTION
At tuexperto.com, we have talked countless times about the advantages of PayPal as a payment method. This platform acts as an intermediary between the buying and selling parties, so the payment is withheld until the buying party confirms the correct receipt of the product and its conditions. In this way, if any type of incident occurs during the purchase, the company will intercede for us to make the refund of the amount owed if zapatos.es does not respond.
AND CASH ON DELIVERY PAYMENTS
Unlike most pages of the style, zapatos.es accepts cash payment on delivery products through UPS messaging. Of course, the choice of this method supposes an additional cost of 4 euros that we will have to assume at the time of payment. A minimum or maximum amount is not specified, so this cost is understood to be fixed.
A FAIRLY COMPLETE CUSTOMER SERVICE
That’s how it is. The store has complete customer service supplied through different channels in perfect Spanish. The main one is provided through a service number with a national prefix, 910 602 791, Monday through Friday from 9:00 a.m. to 5:00 p.m. We can also contact you via email at [email protected] and with the inquiry form through this page.
EXTENDED RETURN PERIOD AND RELATIVELY SHORT SHIPPING TIMES
Although the store has different locations throughout the continent, the truth is that most orders come from Poland. This is why shipping times range from 5 to 6 business days, with a limit of up to 14 days “in exceptional cases.” This policy applies to shipments made with both UPS and DHL.
Regarding the withdrawal period, the law sets the legal minimum at 14 days from the date of receipt. Zapatos.es not only comply with this term but also extends it to 30 days if the conditions are met (no signs of use or wear, complete pair…). Free, of course.
REASONS WHY ZAPATOS.ES DOES NOT SEEM RELIABLE OR SAFE IN 2022
Although the Polish store meets all the minimum legal and security requirements, the high volume of sales it handles prevents all orders from reaching a successful port. Let’s look at some reasons why users criticize the online store.
CUSTOMER SERVICE DOESN’T SEEM TO BE THAT EFFICIENT.
One of the main complaints has to do precisely with the customer service of zapatos.es. According to some users, contact via email is inefficient, especially when managing returns and reporting failures in order. Telephone service, conversely, does not seem to be as decisive, as some users claim to receive incorrect instructions or that they have not worked after putting them into practice.
SHIPPING TIMES APPEAR TO BE OUT OF COMPANY POLICY
Another of the most widespread criticisms focuses on the company’s shipping times, which seem to extend beyond what is indicated according to the report of several users. It should be noted that most of the testimonials that criticize the transport and management service of the store have been made during the Christmas season and on sale days such as Black Friday, so they may be due to the saturation of the service.
REFUNDS APPEAR TO BE DELAYED
For payments made by credit or debit card or bank transfer, zapatos.es is solely responsible for refunding in case of return or cancellation of an order. What users criticize precisely about the latter are the excessive deadlines experienced when requesting a refund, even exceeding a month in some cases. If we have chosen PayPal as the payment method, it is the platform itself that has to execute the return order within the period estimated by the website.
ZAPATOS.ES POSITIVE AND NEGATIVE OPINIONS IN 2022
To objectively assess the store’s reliability, it is necessary to know the opinions of zapatos.es that users express in opinion forums, such as Opinea and Trust Pilot. For this reason, we have collected some of the most descriptive reviews randomly.
I am a writer with eight years of experience writing in business and technology. I always carry a passion for learning and discovering new knowledge.