Shopee is presented as one of the great alternatives to AliExpress in Spain and the rest of the world. Both the website and the mobile version imitate the aesthetics of the Asian giant. This is perhaps the reason why many users question the reliability of shopee.es. Most of the questions that can be found on the Internet in this regard have to do precisely with its security: Is Shopee reliable and safe? Is Shopee a reliable page? Is Shopee legit? Is Shopee original? Is Shopee.es trustworthy? We have collected some technical questions about the website and opinions and reviews of Shopee to answer all these questions.
REASONS WHY SHOPEE WAS LEGIT IN 2022
It is not for nothing that Shopee is one of the platforms with the greatest projection for the future. Created in 2015 on the Asian continent, it has become the best alternative to AliExpress in less than a decade.
IT SUPPORTS PAYMENT VIA PAYPAL
Unlike AliExpress, Shopee supports payment through PayPal, which is neither more nor less than the safest platform for online purchases. The page in question acts as an intermediary between the buyer and the seller so that the payment does not reach the latter until the purchase process is confirmed. Suppose Shopee does not respond to any type of incident reported by the user, such as shipping errors or products in poor condition. In that case, PayPal will intercede for us to refund the amount paid on the platform without any consideration.
HUMAN CUSTOMER SERVICE: LIVE CHAT AND EMAIL SUPPORT
It is a fact that most platforms operating in different countries opt for automated solutions to assist with issues and incidents registered by users. In the case of Shopee, the page has a live chat whose management is carried out by a human team. We can also contact customer service through the email address [email protected].
Regarding the opening hours, the live chat through the application is active from Monday to Friday from 8:00 a.m. to 5:00 p.m. and on Saturdays and Sundays from 10:00 a.m. to 7:00 p.m.
SHOPEE GUARANTEE, A SAFEGUARD FOR PURCHASES WITHIN THE PLATFORM
Shopee inherits the same guarantee system from AliExpress through a system based on five points:
- Payment Security
- The validity of the shipment
- The extension of the guarantee
- Refund request
- Legal withdrawal period
Of these five points, the ones that acquire the most relevance are the last three.
On the one hand, the platform allows us to extend the warranty period by up to three days if the order has not yet reached its destination. We can also take advantage of the legal withdrawal period, which is 14 days from receipt in Spain. Regarding refunds, any user may claim a refund of the amount owed if the order is damaged or does not correspond to the description.
ALIEXPRESS-STYLE DISPUTE SYSTEM
Shopee also makes available to users a complete dispute system in which we can claim any order for any of the reasons mentioned above. In general, the dispute will be handled by a human team, so we will not have to resort to automated systems with unfavorable evaluation criteria for the client.
REASONS WHY SHOPEE.ES DOES NOT SEEM TRUSTWORTHY ACCORDING TO USERS
Like AliExpress, the reviews that can be read online about Shopee outline certain aspects to improve related to shipping, warranty, or the status of the products. Based on these comments, let’s look at why the website seems unreliable.
ORDERS SEEM TO TAKE TOO LONG
Probably the most widespread criticism has to do with the shipping times of the platform, which mostly exceed four or five weeks. To this, we must add that Shopee’s order tracking system does not use agency codes (DHL, Seur, Correos…), so we can only know the shipping information through the options of the website or application for mobile.
ALLEGED PRODUCT PROBLEMS: WRONG ITEMS, QUALITY COULD BE IMPROVED…
Something that seems to affect both the status of the orders and the quality of the products themselves. And it is that while some users criticize the quality of certain products, others denounce that the articles do not correspond to what is described or have not directly been included in the package. In certain forums and opinion pages, certain neglect is also exposed when protecting elements such as stickers or moving parts.
THE DISPUTE SYSTEM APPEARS TO BE UNFAVORABLE TO THE CUSTOMER
That’s how it is. Most of the issues that can be found in this regard state that the dispute system tends to be favorable to the selling party, which ends up impacting the return of the amount owed. For this reason, from tuexperto.com, we recommend you always use PayPal as a payment method.
POSITIVE AND NEGATIVE REVIEWS AND OPINIONS OF SHOPEE IN SPAIN IN 2022
On paper, it is difficult to analyze how reliable Shopee is for the general public. For this reason, we have compiled various comments from the store to find out the opinion of Shopee users who have already purchased on the platform.
I am a writer with eight years of experience writing in business and technology. I always carry a passion for learning and discovering new knowledge.