Sihogar.com is an online store for bargains on household appliances “at super cheap prices.” Since it was founded more than a decade ago, the company with tax domicile in Barcelona has garnered hundreds of opinions in various media, such as Forocoches or the OCU opinion forums. Due to the wide range of products and the retail prices, most of the questions that can be read about it have to do precisely with the reliability of Sihogar: is Sihogar reliable? Is Sihogar trustworthy? Is Sihogar reliable? Is it a secure page? To answer all these questions, we have compiled various technical questions from the website and real reviews and opinions of the store.
REASONS WHY SIHOGAR.COM IS TRUSTWORTHY
It is not for nothing that the store has been operating for more than ten years in our country. There are objective reasons why the store is trustworthy, especially those related to the payment methods or the contact methods of the customer service offered by the company, as we will see below.
YES, IT IS COMPATIBLE WITH PAYPAL
Although it is not usually common in this type of business, the store’s sales volume has allowed it to implement payment for products through PayPal. The main advantage of this service lies precisely in its security since the platform acts as an intermediary between a company and the client to ensure payments in both directions. Suppose the end user reports any type of incident in the order (products in poor condition, packages that do not arrive…). In that case, PayPal will intercede for us to mediate a fair solution. If you do not receive a response from Sihogar, the full amount of the purchase will be refunded.
A FAIRLY COMPLETE CUSTOMER SERVICE
Sihogar does not only have a page of frequently asked questions, but the parent company makes available to the customer a whole series of ways to contact the store for any type of question or incident: telephone number, contact form, physical address… The customer service number is 93 338 93 28, while the physical address is at the following coordinates:
Carretera de la vila, 8
08840 Viladecans
Barcelona
Regarding customer service hours, the store is open Monday to Friday from 10:00 a.m. to 2:00 p.m. and from 3:00 p.m. to 5:00 p.m. No service is provided on weekends.
ONLINE ACCESS TO THE COMPLAINT FORM AND THE EU ONLINE LITIGATION PLATFORM
In compliance with current consumer legislation, Sihogar.com makes available to users a digitalized copy of the Complaint Forms created by the Generalitat of Catalonia. The sheet can be printed and filled out with the reasons for the claim to be sent to the corresponding organization later. It also links to the European Union’s Online Litigation platform, where you can process any claim against the store.
LEGAL WARRANTY AND WITHDRAWAL PERIOD
Like any reliable store worth its salt, all Sihogar products have a legal withdrawal period of 14 days that we can avail of by filling out the withdrawal form on their website. It also complies with the provisions of the European Regulations regarding guarantees. However, the information about the legal period has not yet been updated since the current law defines that companies must offer three years of guarantees instead of two.
REASONS WHY SIHOGAR DOES NOT SEEM TRUSTWORTHY ACCORDING TO USERS
We have already seen that Sihogar.com meets the minimum legal and technical requirements to be considered a reliable page. However, some opinions expressed on the Internet contrast all this data.
ALLEGED DELAYS IN SHIPPING PRODUCTS
One of the most widespread criticisms regarding the store is the shipping periods for appliances and household products. Some users claim to have experienced shipping delays of more than 15 days. However, the website indicates that the delivery time ranges from one to three days. It reports that the store itself has already recognized in response to several complaints made on pages such as Trust Pilot.
POSSIBLE PROBLEMS ARISING FROM TRANSPORTATION: KNOCKS, SIGNS OF USE…
Another problem related to transportation has to do with the condition of the products, possibly due to the weight and treatment of the appliances when handled. Most opinions in this regard speak of dents and marks of use, although, as the store argues in some responses to users, the treatment of the items once they have been sent does not depend on Sihogar.com.
CRITICISMS OF THE SIHOGAR.COM WARRANTY: AFTER-SALES SERVICE, EXTENDED WARRANTY…
Some disputes formulated on the OCU website expose certain problems arising from the store’s guarantee. While some users denounce the alleged lack of solutions when processing the warranty for certain products, others criticize the application of the warranty extension, which needs to be activated to be applied subsequently, as confirmed by the company itself in response to user reports.
POSITIVE AND NEGATIVE OPINIONS AND REVIEWS OF SIHOGAR.COM IN 2022
The most objective way to determine the reliability of an online store is always to resort to the opinions of customers who have already experienced a purchasing process. We have compiled some Sihogar reviews to determine users’ general opinions about the website and its services.
I am a writer with eight years of experience writing in business and technology. I always carry a passion for learning and discovering new knowledge.