In less than a decade, Sklum has become one of the online furniture stores with the greatest presence in our country, even equaling Ikea. Proof of this is that the store accumulates more than 74,000 reviews on platforms such as Trustpilot, Forocoches, and OCU, where it also rates Sklum’s reliability based on the real experience of other users. But is Sklum reliable? What opinions do you have? Does the store accept returns? On this occasion, we have collected various technical questions and real customer reviews and opinions to answer all these questions.
REASONS WHY SKLUM WAS TRUSTWORTHY (OR SEEMS SO) IN 2022
It is not for nothing that the store with tax domicile in Valencia has been operating for more than five years in our country. In addition to its impressive range of furniture and appliances, the company meets certain requirements that make it just as reliable as other well-known chains.
ACCEPTS PAYMENTS THROUGH PAYPAL
It is a fact that PayPal is the most secure online payment method. The main reason is that the company acted as an intermediary between the contracting and contracted parties to offer certain guarantees when processing payments electronically. If an incident occurs during the purchase process (orders that do not arrive, products in poor condition…), the platform will intercede for us to mediate a fair solution. If there is no response from the contracted party, PayPal reserves the right to return the full amount of the purchase to the end user.
AND CASH ON DELIVERY
That’s how it is. Unlike most online furniture stores, Sklum supports payment via cash on delivery. Of course, as usual, the company imposes a payment limit per order for the commissions associated with this method of 750 euros, including VAT. On the other hand, the purchase will have an additional cost of 3% of the total order, with a minimum of 2.95 euros for the management of the transport company. Likewise, Sklum reserves ownership of the products and will retain full ownership of the items until full payment by the customer, including possible errors by the seller or carrier.
CUSTOMER SERVICE: IN SPANISH AND WITH A TELEPHONE NUMBER WITH A NATIONAL PREFIX
Another of the great advantages of the store is that it offers the user complete customer service. In addition to having a conventional contact form, the company has a telephone number with a national prefix, 910 210 465. As specified on its website. Sklum’s customer support team is available Monday through Thursday from 9:00 a.m. to 6:00 p.m. and Friday from 9:00 a.m. to 2:00 p.m.
WITHDRAWAL POLICY AND GUARANTEES: RETURNS, DEADLINES…
Like any company in our country, Sklum complies with the legal withdrawal policy, which is set at 14 days from receipt. Within this period, we can process the return of our order without providing a compelling reason (lack of conformity, condition of the products…). Once we have processed the return through the My Orders section, the refund will be made within 20 business days after receiving the product at the warehouse. On the other hand, all products purchased in the online store from 2022 have a 3-year guarantee.
Regarding the exceptions and particularities of the withdrawal policy, Sklum will not be responsible for the return costs if it has been made due to a lack of conformity. If damage or breakage is reported during the shipping process, the customer has a maximum of 48 hours from receipt of the order. Likewise, the original packing boxes must be kept. Otherwise, no return will be processed.
REASONS WHY SKLUM DOES NOT SEEM LEGIT IN 2022, ACCORDING TO USERS
On the Internet, all that glitters is not gold. Proof of this is that some of Sklum’s opinions that can be found on the Internet contrast with what can be analyzed from the store on paper, especially concerning after-sales service, as we will see below.
DELIVERY TIMES MAY SUFFER CERTAIN DELAYS
Most users criticize Sklum’s delivery times with which the company operates. Although the website estimates 3 to 4 business days, some of the opinions that can be found on the Internet state that they have suffered delays of more than two weeks. On the other hand, the standard door-to-door service does not include pick-up at home, both in delivery and collection. However, this information is already indicated on its website.
THE ATTENTION OF THE AFTER-SALES SERVICE SEEMS NOT TO BE SO RESOLUTE
Another of the criticisms that can be read on the Internet about Sklum’s after-sales service is the final customer service. In general, the lack of response from the service is criticized, in addition to certain delays in responding to incidents registered through the contact form on the website. Some inconsistencies are also exposed in the information provided when the contact is made by telephone,
THE QUALITY OF THE PRODUCTS CAN LEAVE SOMETHING TO BE DESIRED.
Delivery and after-sales services aside, most users focus on the quality of Sklum furniture and the state in which it is delivered. On the one hand, the construction materials are not the most resistant since few testimonials report breakages in the shipping process. The assembly of the furniture itself is also criticized, which results in some discomfort when using it.
OPINIONS AND REVIEWS OF SKLUM POSITIVE AND NEGATIVE IN 2022
To support these issues, we have collected some randomly selected opinions from Trustpilot regarding the Sklum service.
I am a writer with eight years of experience writing in business and technology. I always carry a passion for learning and discovering new knowledge.