It is a fact that today, few stores can boast of having PS5 stock. Along with GAME, Amazon, and PCcomponentes, one of the stores that boast of this is Techinn, which specializes in selling technological products from the Tradeinn group. And it is that although the website is not so well known in our country, the truth is that the group has been operating in Spain since 2009. This is why many users question the reliability of Techinn: Is Techinn reliable? Is Techin safe? Is Techinn legit? We have collected some technical questions about the store and real customer reviews and opinions to answer all these questions.
REASONS WHY TECHINN WAS LEGIT
It is not for nothing that the store has been operating in the national market for more than a decade; the opinions we can find around Techinn prove it. Let’s look at some reasons why the website seems trustworthy in 2022.
ACCEPTS PAYPAL AS A PAYMENT OPTION
PayPal is probably the safest payment method for purchases made over the Internet. We have already mentioned it on many occasions. Its main advantage is that the platform acts as an intermediary, withholding the purchase amount until the correct receipt of the order is confirmed. Suppose some type of incident occurs during the purchase process. In that case, the platform will act as an intermediary between the two parties to mediate a collective solution. If the store does not respond to PayPal’s requirements, the service will refund the full amount owed.
IT HAS THE CONFIANZA ONLINE SEAL, WITH ALL THAT THIS ENTAILS
According to Wikipedia, the quality seal provided by Confianza Online is actually “a logo that companies that are part of Confianza Online can display on their websites as a hallmark of their adherence. This element is authorized by the National Institute of Consumption and is considered a public badge of trust online.
For practical purposes, this non-profit organization verifies compliance with a series of essential store requirements adhering to the program to provide a good service to its customers, such as security protocols in the available payment methods or post-sale guarantees. (withdrawal period, two-year legal guarantee…) that are offered with the aim of “maximum transparency, security, and confidence when buying and browsing their websites.” Of course, Techinn has this badge, and the rest of the stores make up the Tradeinn group.
CUSTOMER SERVICE: TELEPHONE, AUTOMATED CHAT…
Indeed, Techinn’s contact options are not as extensive if we compare them with other stores of a similar nature. As of the publication date, the online store has a contact telephone number (93 220 00 89) and a robotic chat that automates response management. We also find a section for frequently asked questions and answers and an email address to resolve any questions or incidents registered during the purchase process.
IT HAS A PHYSICAL STORE IN GIRONA
Techinn.com has a physical store in Girona, specifically in Celrà, at number 9 Pirineus Street, unlike other online stores. Although the store in question is intended to collect packages, we can go in person to scale any type of incidence. Office hours are Monday through Saturday from 9:00 a.m. to 9:00 p.m.
REASONS WHY TECHINN DOES NOT SEEM LEGIT
Although the store has all the ingredients to be reliable, the truth is that some negative opinions that can be found on the Internet criticize the shipping service and the incident management of the customer service, as we will see below.
ALLEGED SHIPPING DELAYS
Of the few negative comments that can be read in opinion forums, most mention the problems derived from the shipping service, which sometimes depends on both DHL and MRW. The main criticism puts the shipping times in the spotlight, which some users point out due to a possible lack of stock. Many other users criticize the lack of information in the shipment dispatch, so it is impossible to know the order’s status (location, arrival time…).
ORDER PROBLEMS (PRODUCT STATUS, MISSING ITEMS…)
Another of the criticisms that can be read on the net around the store is the state of the orders when they arrive at their destination. Incomplete articles and packages and boxes in poor condition are two of the main criticisms launched in certain opinion forums about the transport service chosen by the company.
CUSTOMER SERVICE DOESN’T SEEM TO BE THAT EFFICIENT.
The latest criticism of the Girona-based store puts the customer service operation in the spotlight, which seems to “not solve the problems” when some type of incident is registered, either due to the lack of response or excessive speed when processing incidents.
POSITIVE AND NEGATIVE TECHINN.COM OPINIONS AND REVIEWS IN 2021 AND 2022
Resorting to theory is rarely useful in assessing the reliability of a store or service. For this reason, we have collected some real customer reviews to find out the opinion of Techinn that users have about trading.
I am a writer with eight years of experience writing in business and technology. I always carry a passion for learning and discovering new knowledge.