Zacaris is a Spanish online store that sells footwear and accessories from well-known brands (Nike, Vans, Converse, New Balance…). It offers various products, from sports shoes to party shoes, including boots, sandals, and slippers. It also has an outlet section, so it has become popular recently. As its customer base has grown, so has the number of queries made daily to Google regarding the reliability of Zacaris: is Zacaris reliable? Is Zacaris legit? safe and reliable Zacaris?… To answer these questions, we have compiled various technical questions from its website and resorted to real customer opinions of the store.
REASONS WHY ZACARIS SEEMS LEGIT IN 2023
Although it may seem new, the truth is that Zacaris has been operating in Spain for some years. Let’s see some aspects that have made it one of our country’s most popular sneaker websites.
PAYPAL AS A PAYMENT METHOD, WITH ALL THAT THIS ENTAILS
The online store has included PayPal as a payment option, offering its customers greater security in online purchases. PayPal acts as an intermediary, retaining the purchase amount until the correct receipt of the order is confirmed, which guarantees that the customer receives the product they have purchased. In addition, if any incident is reported, the platform will act as an intermediary between the two parties to mediate a collective solution. If the store does not respond to PayPal’s requirements, the service will refund the full amount owed.
IN ADDITION TO CASH ON DELIVERY
In addition to PayPal, Zacaris offers the option of cash on delivery, which means the customer can pay in cash upon order delivery. This option can be interesting for those users who do not want to pay in advance or do not have access to online payment methods. Although this option may have an additional cost and is not available in all cases (depending on the quantity), it offers a safe and reliable way to pay for the products purchased in the shoe store.
IT HAS THE CONFIDENCE ONLINE SEAL
Zacaris also has the Confianza Online Seal, a non-profit organization that verifies compliance with a series of essential requirements in the stores that are program members to provide good customer service. These requirements include security protocols in the available payment methods and post-sale guarantees, such as the withdrawal period and the two-year legal guarantee.
The Confianza Online seal is a public hallmark of an online trust authorized by the National Consumer Institute. It guarantees customers maximum transparency, security, and confidence when buying and browsing the websites of the companies that display them. In this sense, Zacaris is one of the few online footwear, fashion, and accessories stores with this distinction.
A FAIRLY COMPLETE CUSTOMER SERVICE: TELEPHONE NUMBER, EMAIL…
Zacaris offers various contact options to provide a satisfying shopping experience for its customers. In addition to its website, where purchases and inquiries can be made through the Frequently Asked Questions section, Zacaris has customer service through email, telephone, and live chat that allows us to communicate with an operator.
- Zacaris email address : [email protected]
- Zacaris’s phone number: 976 796 367
It is also possible to contact Zacaris through his social networks, such as Facebook, Twitter, and Instagram, which allows faster and more direct communication. Regarding customer service hours, the page indicates an availability from Monday to Friday from 8:00 a.m. to 8:00 p.m.
REASONS WHY ZACARIS RECEIVES NEGATIVE REVIEWS AND OPINIONS IN 2023
No service is perfect, and Zacaris’s would not be an exception. Although the experience is usually positive, the store’s management with the after-sales service has been criticized by its customers.
DELAYS IN SHIPMENTS OF FOOTWEAR AND OTHER FASHION ITEMS
That’s how it is. Based on the opinions of Zacaris that can be found on the Internet, the store seems to have some problems with the shipment of its products, especially footwear. One and 2-star ratings, which represent negative experiences, often mention issues with shipping time. Some reviews suggest that the delays are due to delivery issues by the courier company or issues with order tracking. In contrast, other reviews suggest the delays are due to products not being in stock. Time of order.
CRITICISM OF YOUR RETURN POLICY
Some customers have harshly criticized Zacaris.com’s return policy. In particular, there have been negative comments about the store’s refusal to accept returns of products that do not meet customer expectations after trying them on, even if the shoe arrives in poor condition or does not appear original. In addition, it is mentioned that the store does not refund shipping costs in case of returns, which can be a problem for customers since shipping costs can vary depending on their location.
IMPROVABLE CUSTOMER SERVICE
From the previous criticisms by Zacarias customers, it seems that the attention provided through the store’s customer service leaves a lot to be desired; In general, there is some room for improvement in the quality of service. On the one hand, managing the return process is somewhat tedious, and the response to this type of incident is usually negative. Something similar happens when trying to claim the warranty of the products, which has led some users to raise the case with the relevant consumer body.
ZACARIS’ POSITIVE AND NEGATIVE OPINIONS IN 2023
To objectively assess the reliability of Zacaris, we have used some real opinions of the store through platforms such as Trust Pilot. These opinions have been selected randomly and do not follow any common pattern.
I am a writer with eight years of experience writing in business and technology. I always carry a passion for learning and discovering new knowledge.