Shein is one of the most important clothing stores today. The operation of the platform is very similar to that of AliExpress. So is the customer service provided by the company. Contacting one of Shein’s agents directly is complicated, although not impossible. On this occasion, we have made a compilation with all the Shein customer service contact channels: Facebook, toll-free telephone, email …
SHEIN CHAT FOR CONTACT
Shein’s automated chat is the entry point for any questions related to the company’s customer service. To access the chat, we can use the following link. We can also use the native options of the application if we access the service from a mobile phone or tablet.
We can manage order cancellations, item returns, shipping claims, and more from this chat window. We can also arrange phone appointments and a chat with a real agent. In this case, the service hours are from Monday to Sunday, from 9:00 in the morning to 10:00 p.m.
SHEIN’S TOLL-FREE PHONE NUMBER
Like AliExpress, Shein does not have a customer service phone number. If we can speak with one of the company’s agents through the automated chat, we can schedule a phone appointment Monday through Friday from 9:00 a.m. to 5:00 p.m. This is indicated on the website itself in the contact section.
In any case, the call will be made from a switchboard. The language is also not specified, although the call will likely be in English.
SHEIN’S EMAIL
If we choose to contact Shein via email, the company makes the following address available to customers:
To obtain a response as quickly as possible, attaching all the incident data, the customer’s name, and the order code is recommended.
SHEIN SOCIAL NETWORKS (FACEBOOK)
Shein also offers support through its official Facebook profile, which we can access from the following address:
- https://www.facebook.com/messages/t/SHEINSSpain
From the Facebook chat, we will obtain a response in Spanish and more personalized support than the chat on the website.
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