On the verge of the fifth version of PlayStation hitting the market, the PlayStation 4 has been the most popular console of the last decade. Sony is the company behind its development. It is also in charge of providing customer service through different contact channels. Due to the coronavirus, the company has been forced to reinforce how it currently offers its after-sales service. We have compiled all these ways to contact Sony Playstation customer service on this occasion.
FREE SONY PLAYSTATION PHONE IN SPAIN
The first way – and the most recommended – that we can use to contact Sony is by telephone. Currently, the company provides its technical service through the number 911 147 422. Although it is not a free number, the cost of the call is the same as that of any national call when using a prefix at no additional cost.
Technical service hours are  Monday to Friday from 9:30 in the morning to 7:30 in the afternoon. It does not operate on weekends.
SONY PLAYSTATION CONTACT EMAIL IN SPAIN
Suppose we choose to contact the PlayStation service via email. In that case, Sony makes a unique address available to customers to send their complaints and claims or to process the guarantee or deletion of a service (PS Now, PS Network…). The address in question is the following:
To obtain a response as quickly as possible, providing all available information about the incident is recommended. Username, time of the incident, system screenshots, photographs of the damaged product…
PLAYSTATION SONY SUPPORT PAGE
Another way we can resort is to the support platform that Sony has created to address different queries and problems regarding Playstation services and products. We can access the platform through the following link:
- https://www.playstation.com/es-es/get-help/#!/
After indicating the problem through the menus proposed on the website, the company will ask us for the serial number of the affected product to obtain more information about the problem.
SONY PLAYSTATION SOCIAL NETWORKS IN SPAIN
To obtain a more direct response, Sony makes the Playstation public profile on Twitter and Facebook available to anyone, where most questions and problems with a Playstation product are answered.
- Twitter. @PlayStationES
- Facebook: PlayStationES
I am a writer with eight years of experience writing in business and technology. I always carry a passion for learning and discovering new knowledge.