Despite its 13 years of existence, Shein has become a true revelation in the online clothing sales sector in the last year, but many users still wonder what are the most common Shein scams you can find in 2021.
On online shopping platforms, clothing is always a product that arouses great suspicion among consumers, so we will detail the aspects that should be taken care of. It should be noted that Shein has a very reliable and solvent payment system and is not considered a fraudulent company by specialized websites such as Scam Detector, but that does not prevent problems from arising when buying.
IDEAL CLOTHES IN PHOTOS, NOT SO MUCH IN HAND
Many user complaints are related to the Shein catalog since its website and application images look very well cared for. Still, the quality does not always correspond to the product arriving at the home of customers.
The prices are very affordable, so it is not convenient to have high expectations and always check the users’ opinions, especially if they provide photographs that allow you to better understand ​​what the garment in question is like.
FEEDBACK RELIABILITY
Related to the previous point, the reliability of the comments is one of the great workhorses of all companies dedicated to electronic commerce. The contrast between five-star and one-star ratings on the same garment can be confusing, so a trained eye is needed when shopping online.
To avoid regrets when receiving the garment or accessory in question, it is advisable to spend a lot of time browsing the comments section, paying particular attention to those who provide photos of the user and those who have received positive scores from other users who have received them. Considered useful.
EXCESSIVE DELAY IN RECEIVING THE PRODUCT
As with other online sales platforms that operate from China, Shein shipments take longer than usual to reach the customer’s home. The delivery period, as seen on its website, is around 21 days, and you can check what phase it is in in the user menu. Customs may also slow down delivery.
However, many customers have published complaints in the opinions of the Google Play Store and App Store, pointing out that the delivery period has been delayed even longer, something especially common in the Balearic and Canary Islands cases. Cosmetic products, without going any further, cannot reach these areas.
Shein warns that if an order does not arrive on the scheduled dates, it is possible to contact customer service (sometimes an arduous task), but if six months have passed since the item was shipped and There have been no complaints, nothing can be claimed.
CUSTOMER SERVICE AND RETURNS
The difficulty of dealing with customer service and returns by Shein is another aspect to be improved by the company. There are not a few users who lament the lack of fluency in communication when seeking to return a product and the despair into which it falls, despite the facilities that the company offers on paper. If you have to return a product due to defective quality or because it does not correspond to what you ordered, you must inevitably be patient.
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I am a writer with eight years of experience writing in business and technology. I always carry a passion for learning and discovering new knowledge.