Virgin Telco has recently arrived in Spain as an operator owned by the Euskaltel group. Like any third-party telephone operator, the company has various contact forms: toll-free telephone, support email, Twitter and Facebook accounts, and even a support email. We have compiled all the contact channels for Virgin Telco customer service in Spain on this occasion.
VIRGIN TELCO FREEPHONE
The red-colored operator makes several contact lines available to its customers, most of them free.
- Freephone for customers and non-customers: 1511
- Freephone for customers: 900 840 280 (in Spain) and 688 688 225 (from abroad)
- Customer service hours are Monday through Friday from 8:00 a.m. to 10:00 p.m. and Saturdays from 9:00 a.m. to 2:00 p.m. In case 1511, the opening hours are from 9:00 a.m. to 10:00 p.m., Monday through Sunday. Technical service is provided 24 hours a day, 365 days a year. Likewise, the company makes available to customers and non-customers a telephone number to contact through WhatsApp.688 881 881
VIRGIN TELCO EMAIL
Virgin Telco also offers email support, although, at tuexperto.com, we recommend using the telephone since response times are usually shorter.
VIRGIN TELCO MAILING ADDRESS
Being a virtual mobile operator, Virgin Telco does not have physical offices, so we will have to use the postal address indicated by the company in the commercial register, which is the same as that of Euskaltel.
- Company name: Euskaltel, SA
- NIF: A48.766.695)
- Registered office: Technological Park, Building 809 (Derio, Bizkaia)
VIRGIN TELCO APP
If we have the official Virgin Telco application, the operator will show us some ways of direct contact, such as the customer service number or the assistance number via WhatsApp. Unfortunately, the app lacks real-time chat, so it’s a gateway to some of the mentioned contact methods.
VIRGIN TELCO SOCIAL NETWORKS (TWITTER AND FACEBOOK)
Of course, the British operator offers support through social networks, specifically Facebook and Twitter.
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