As one of the most important fashion and textile clothing multinationals in the world, Zara has an assistance service that addresses its customers’ main questions. Today, the company owned by Amancio Ortega has a telephone service, live chat, and a presence on Twitter and Facebook. We have compiled all the contact channels to communicate with Zara customer service through the official services.
ZARA TOLL-FREE NUMBER
Unlike other companies, Zara makes available to its customers a free telephone number based on a line with the 900 prefix. The number in question is 900 814 900, a line enabled for inquiries in Spanish.
Office hours are Monday through Friday from 8:30 a.m. to 8:00 p.m. and Saturdays from 10:00 a.m. to 4:00 p.m.Â
ZARA AUTOMATED SUPPORT CHAT
The multinational also has automated support through a chat room on its contact page. We can access the chat through the following web address:
- www.zara.com/en/en/contact
Once inside, we will click Access the Chat to enable the chat window. The system includes automated responses to obtain order information and manage changes and returns or report incidents. If we require human attention, the service hours are from Monday to Friday from 8:30 to midnight and on Saturdays from 10:00 to 22:00.
ZARA EMAIL (EMAIL)
Unfortunately, the company does not have an email address to answer questions related to the sale of products. Although some web pages provide an alleged Zara email, any address published online is false.
ZARA SOCIAL NETWORKS (TWITTER AND FACEBOOK)
The last alternative we can resort to is based on Zara’s social profiles on Facebook and Twitter, from where assistance is given to the clients of the clothing multinationals. The address of the profiles is as follows:
- Facebook:Â ZARACare
- Twitter:Â @Zara_care
Of course, the consultations must be made in English. Likewise, customer service hours are Monday through Friday from 8:30 a.m. to 7:30 p.m. and Saturdays from 10:00 a.m. to 4:00 p.m.
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