Mercado Actual is one of the Madrid stores with the greatest presence in Spain. The store’s catalog is very similar to that of PCcomponentes: Besides having a PC configurator, the website has a complete range of electronic devices, including mobile phones, tablets, and household appliances. Precisely for this reason, most searches that can be found on the Internet to the store question the reliability of Mercado Actual: is Mercado Actual reliable? Is MercadoActual safe? Is mercadoactual.es legit? Etc. We have compiled some technical web questions to answer all these questions on this occasion.
REASONS WHY MERCADOACTUAL IS TRUSTWORTHY
It is not for nothing that the Madrid store has been operating on the Internet since 2007. For more than a decade, it has positioned itself as one of the reference stores in our country. Let’s see some reasons why mercadoactual.es is reliable.
ACCEPTS PAYMENTS THROUGH PAYPAL
Like any store that aspires to be reliable, Mercado Actual has a payment method through PayPal. This platform acts as an intermediary between the company and the client, withholding payments until the correct receipt of the order is confirmed. In this way, if the company in question does not respond to any registered incident,  PayPal will mediate for us and reimburse the full purchase amount if no response is obtained from Mercado Actual.
A FAIRLY COMPLETE CUSTOMER SERVICE
To support store customers, Mercado Actual has complete customer service that answers any question or incident registered on the web. In addition to having a real-time chat system with human beings (no bots or automated responses), the website provides users with a telephone number with a Madrid prefix, 91 196 71 71.
On the other hand, the store has an email address to answer questions via email at [email protected]. As for the opening hours, the different contact channels are available from Monday to Thursday from 9:30 a.m. to 2:00 p.m. and from 3:00 p.m. to 6:00 p.m. When you come, the hours are limited to 9:30 a.m. to 2:30 p.m.
WARRANTY AND WITHDRAWAL PERIOD: THE STORE COMPLIES WITH THE EUROPEAN REGULATIONS
The current consumer law in all the countries that make up the European Union requires the establishment of a withdrawal period of 14 days, in addition to a two-year legal guarantee. In the case of Mercado Actual, the store complies with both requirements. However, the guarantee section that we can consult through the homonymous section limits itself to specifying that “the guarantee of the products, as in any sale, is offered by the manufacturer.
DIFFERENT SHIPPING SERVICES
Mercado Actual claims to collaborate with different transport agencies to improve shipping times, which vary depending on the geographical location. Specifically, the Madrid store collaborates with Seur, Ups, TNT, DHL, and MRW. The shipping cost, despite this, is fixed: 3.99 euros for shipments within the peninsula and the Balearic Islands. The shipment will be made the same day if the order is formalized before 5:00 p.m. (2:00 p.m. on Fridays).
REASONS WHY MERCADO DOES NOT SEEM SAFE OR TRUSTWORTHY
Life is not always bright, especially when discussing a store whose only sales channel depends on a web page. This proves that some users have criticized aspects such as shipping times or the company’s response to incident reports, as shown below.
SHIPPING TIMES DON’T SEEM TO BE MET
The most widespread criticism we can read on the Internet about Mercado Actual puts the company’s shipping times in the spotlight. As the website indicates, most reports ensure that shipments do not arrive during the first 24 or 48 hours. Some users even say the shipment has been extended to a week, implying that the transport service is less efficient than advertised.
ALLEGED PRODUCT ERRORS OR WITH SIGNS OF USE
Another criticism of mercadoactual.es that can be read in forums and opinion pages is related to the products’ state. Sometimes, the store appears to send a product that has nothing to do with the original order or corresponds to a similar model. Other users directly criticize the state of certain products, with clear signs of use, supposedly.
CUSTOMER SERVICE SEEMS NOT TO BE THAT EFFECTIVE
As far as after-sales service is concerned, the most widespread criticism points to MercadoActual’s customer service, which in some cases seems not to be so efficient. Some comments state that the response from the company by email is directly non-existent. Others have criticized the store used a telephone line with a special prefix for payment. However, current consumer legislation has replaced it with a national billing line.
OPINIONS AND REVIEWS OF CURRENT MARKET POSITIVE AND NEGATIVE
To assess the reliability of Mercado Actual, it is necessary to know first-hand the experience of the users who have decided to make their purchases in the online store. For this reason, we have compiled some store reviews to determine customers’ Current Market opinions about the company.
I am a writer with eight years of experience writing in business and technology. I always carry a passion for learning and discovering new knowledge.