Is See Tickets Reliable? 4 Reasons Why Yes And 3 Why No

See Tickets, also known as SeeTickets, is a platform for buying and selling tickets for live events such as concerts, festivals, sports, and theater. Founded in 1982, the company has expanded internationally, offering ticketing services in several countries, including the United Kingdom, the United States, France, Spain, and Mexico. In addition to ticket sales, See Tickets also provides event management and marketing services for its clients, which is why some of the most popular festivals, such as BBK Live 2023, are named after them. Given the emergence of ticket resale platforms, many users question the reliability of See Tickets. But is See Tickets reliable? And what is more important, Is buying tickets at See Tickets safe? We see it below.

REASONS WHY SEE TICKETS IS RELIABLE IN 2023

Being a collaborating entity in some of the most famous events in recent years, it can be said that See Tickets is reliable and safe. Let’s look at why the platform has become the main selling point for some artists.

ACCEPTS PAYMENTS THROUGH PAYPAL, THE MOST SECURE PAYMENT METHOD ON THE INTERNET

What can we say about PayPal at this point? One of the main advantages that See Tickets accepts PayPal payments is the security it offers customers when buying tickets. The platform is known to be one of the safest and most reliable payment methods on the Internet, as buyers can make payments without sharing sensitive financial information with the seller. This minimizes the risk of fraud and makes buyers more comfortable transacting online.

In addition, PayPal offers buyer protection if there is a problem with the purchase, such as a false or undelivered ticket, which is unlikely considering that the company acts as an official distributor in most of the events it promotes. If the buyer reports the issue to PayPal within a certain timeframe and it is proven valid, it can help resolve the issue and, in some cases, even offer a full refund.

ALL SEE TICKETS TICKETS ARE ORIGINAL

In addition to the security provided by the PayPal payment option, See Tickets guarantees that all the tickets it sells are original and authentic. This means that customers can purchase tickets with the peace of mind that they won’t be in for any unpleasant surprises upon arrival at the event, such as finding the ticket false or invalid. See Tickets is part of most official channels of some concerts and live events, so they have access to a limited number of tickets.

A CLEAR RETURN POLICY

Although the See Tickets refund system has been called into question after the massive cancellations that some events suffered after the pandemic, the truth is that the conditions of use of the platform make clear the responsibilities that the distribution company has by acting as a mere intermediary between promoter and end customer.

USUALLY RESPONDS TO USER COMPLAINTS ON OPINION PLATFORMS

That’s how it is. See Tickets often responds to user complaints on opinion platforms like Trustpilot and Google Reviews. In general, the company is aware of the criticism that is leveled at the management of certain events and tends to provide solutions to the incidents reported with greater or lesser success, such as the refund of the number of tickets or the state of rescheduling of concerts. And live shows.

REASONS WHY SOME USERS CRITICIZE SEE TICKETS AND SAY THAT IT IS NOT RELIABLE

No platform is exempt from failures, even more so when it hosts events of general interest in which a massive reception is expected. Let’s find out below some reasons why users criticize the website and its management.

CUSTOMER SERVICE? CONTACT OPTIONS ARE LIMITED

Although See Tickets offers a reliable ticketing service, the truth is that their customer service does not have many contact options. Customers can contact them through an online form, but there is no reference to a public phone number, live chat option, or direct email address. The only contact channels the platform proposes to its customers on pages such as Trust Pilot are based on social profiles that the company has enabled on Twitter, Instagram, or Facebook, where there is not too much activity with other users.

TECHNICAL PROBLEMS OF THE WEB WHEN THERE IS A HIGH DEMAND

Another aspect that users often mention in their reviews is how the website works when buying tickets. Some testimonials prove that See Tickets experiences technical problems when there is a great demand for tickets to a popular event, which is quite common on this platform, especially when discussing international artists, such as Coldplay. Far from being an isolated problem, the number of comments that can be found in other media referring to this problem makes us think that the website usually suffers crashes with each massive event.

AND WITH THE PURCHASE OF TICKETS: SEATS, PAYMENT GATEWAY…

The rest of the problems that users have on the opinion above platforms involve buying tickets. While some people claim to have had some kind of problem when making the payment through Apple Pay or Google Pay, other users have reported some kind of substantial change in the tickets, such as the seat number or the chosen area. Criticism can also be found about the non-existence of a virtual queue that indicates the status of the orders or a map that serves to locate the seats more visually.

POSITIVE AND NEGATIVE SEE TICKETS OPINIONS IN 2023

There is no completely objective way to assess the performance of a platform. Still, we can understand its reliability using users’ See Tickets opinions about the company. In this case, the testimonials have been chosen randomly and without following any pattern.