Known as the AliExpress of clothing, with permission from Shein, Voghion is one of the best-known fashion and footwear sales applications on the Internet, with several million downloads on Google Play and the App Store. Since this store is not physically located in Spain, as is the case with Asos or Kiabi, for example, most of the questions that can be found on the web about the platform are related to the reliability of Voghion: Is Voghion reliable? Is Voghion safe? What is the opinion of Voghion that its users have? We have collected technical questions from the web and reviews from real users to answer them all.
REASONS WHY VOGHION LOOKED LEGIT
It is not for nothing that the application has millions of downloads in the Google and Apple stores. Let’s look at why Voghion is legit or seems so.
COMPLIES WITH THE LEGAL WITHDRAWAL PERIOD AND ACCEPTS RETURNS
Complying with current European regulations, the application offers a legal withdrawal period of 14 days from receipt. Within this period, we can make any type of return if we are not satisfied with the quality or condition of the product.
We must proceed through the platform options or the contact email address to do this. Refunding the money once a product is registered can take a few days (the page does not specify how many).
IT SUPPORTS PAYMENT VIA PAYPAL
And we have already talked several times about the advantages of this platform. PayPal is perhaps the most secure payment method for online purchases. This is because the service in question acts as an intermediary between the company and the customer, holding the purchase amount until the transaction is completed. Suppose any problem is reported during the purchase process. In that case, PayPal will mediate a solution between both parties, even returning the total amount owed if Voghion does not respond to the report we have made through the platform.
THE PRODUCTS HAVE A REAL RATING SYSTEM
With a very similar operation to AliExpress, in fact. To assess the quality of the genre, we can resort to this section, which is usually full of real comments from other users alluding to the size, color, or comfort of the clothes. From this same system, we can also make public the photos of the garments we have acquired to help the rest of the platform users to determine their quality.
REASONS WHY VOGHION DID NOT SEEM RELIABLE IN 2022
All that glitters is not gold, especially when discussing a relatively young application. Let’s look at some of the reasons why Voghion doesn’t seem confident.
THE CONTACT OPTIONS ARE RATHER SCARCE
Although the application has a system for reports, refunds, and returns, the truth is that the methods of contacting the company are limited. Proof of this is that only a single email address is referred to in the Contact section of its website, so we will not be able to use telephone numbers, enriched forms, or postal addresses.
Regarding the address provided by the company, we can contact Voghion through the following email:
Response times do not usually exceed one business day, as specified on the website.
RETURNS ARE NOT FREE: THIS IS WHAT YOU WILL HAVE TO PAY
Although Voghion complies with the legal withdrawal period, the store applies a surcharge on the returns of unwanted items, that is, those that lack some type of fault or have been received correctly. As indicated on the website, the returns of unwanted items ” will be subject to a 20% restocking fee, and the items must only be in their original state”, which allegedly conflicts with current legislation.
In this sense, Voghion applies a percentage surcharge to cover said expense instead of a fixed rate that covers the amount invested in transporting the merchandise to its warehouses.
THE COMMENTS ON GOOGLE PLAY AND APP STORE ARE NOT VERY POSITIVE EITHER
That’s how it is, from problems with international shipments to refunds that are never made or products whose quality is far from what was promised. In this sense, most of the comments we have found in the different app stores are negative: proof of this is that Voghion has an average rating of 3.2 stars on Google Play with more than 2.06 million ratings. While in the App Store, it has 2.7 stars out of five. The content of the comments will be analyzed below.
VOGHION REVIEWS AND OPINIONS: POSITIVE, NEGATIVE, AND NEUTRAL
A simple search in some of the media we have just mentioned will help us find the comments that users publish on the Internet to the Voghion service. On this occasion, we have collected more than a dozen positive and negative evaluations selected at random.
I am a writer with eight years of experience writing in business and technology. I always carry a passion for learning and discovering new knowledge.