Few of the stores today can boast of having a stock of PlayStation 5. Due to the very nature of the website, asgoodasnew.es is one of the few stores with supplies of the Sony console as it is a Platform for the sale of reconditioned products, as its name indicates. This is why the store sows doubts about its reliability: is Asgoodasnew reliable? Is Asgoodasnew legit? Is Asgoodasnew trustworthy? To answer all these questions, we have compiled some opinions from asgoodasnew.es and certain technical aspects of the website to assess its credibility.
REASONS WHY ASGOODASNEW SEEMS RELIABLE
It’s not for nothing that the German-based store has been operating in its native country for 11 years. Although the website’s service in Spain is far from that of other countries, the truth is that it meets most of the basic requirements in terms of privacy and security, as we will see below.
PAYPAL AS A PAYMENT OPTION, THE MOST RELIABLE METHOD OF PURCHASE
That a web page has PayPal as a payment option can already give us a clue about its reliability. This platform acts as an intermediary between the buying and selling parties to withhold the amount owed until the former confirms the correct receipt of the product. If you register any incident during the purchase process, PayPal will act as a mediator to assess the case through a human team. If the evidence provided is not sufficient or Asgoodasnew does not respond to the incident, PayPal will be responsible for the refund.Â
CUSTOMER SERVICE: TELEPHONE LINE AND CONTACT EMAIL
Like any serial company that intervenes, asgoodasnew.es has different contact channels available to the client. The first is based on a telephone number with a national prefix, 911390011. To contact the store via email, we can do so through [email protected]. Unfortunately, the page does not have a real-time chat or a ticket system to manage incidents.
IT HAS NUMEROUS AWARDS IN GERMANY AND SPAIN
That’s how it is. As of the date of publication, the store has been awarded many times in its native country by different independent organizations that value both innovation and the reliability of the website. In addition to being a finalist at the Land der Ideen Awards, asgoodasnew has received the Brandenburg Innovation Award, the Website Award Berlin, and the Hansa Award. In Spain, the website receives the quality seal of Confianza Online and Trust eCommerce Europe.
THE WARRANTY AND RETURN PERIOD EXTENDED TO THE EUROPEAN REGULATIONS
The current European Regulations set the legal withdrawal period that stores must apply if the services are provided over the Internet at 14 days. In the case of the guarantee, the legal minimum is two years from receipt of the product. asgoodasnew.es not only complies with the Regulations but also extends these two terms up to 30 days and 30 months, regardless of the type of product (reconditioned, new…).
REASONS WHY ASGOODASNEW DOES NOT SEEM SAFE OR TRUSTWORTHY
As we have anticipated in previous paragraphs, the opinions that can be found about the store in Spanish opinion forums point to some shortcomings in the store related to the transport service or the condition of the products. Let’s look at some of these.
THE SHIPPING SERVICE APPEARS TO BE EXPERIENCING DELAYS AND SHIPPING ISSUES
The most widespread criticism has to do precisely with the transport agencies collaborating with the store, which in Spain corresponds to UPS, while in Germany, it is DHL. In the case of Spain, users sometimes criticize the shipping times handled by the company as excessive. Many other users ensure that communication with the company is non-existent when processing claims about shipments.
THE QUALITY OF REFURBISHED PRODUCTS SEEMS NOT TO BE THE BEST
Another criticism that can be read online questions the quality of mobile phones and refurbished products. Some users suggest that the parts used to repair and restore the terminals may not be original, resulting in a malfunction when using them. Screen, speakers, USB connections… Likewise, it is suggested that the state of the products does not correspond to that indicated at the time of purchase (New, Like new…) since some supposedly have clear signs of use.
CUSTOMER SERVICE DOESN’T SEEM TO BE THAT EFFICIENT.
After formulating the complaints for the reasons just mentioned, users denounce the supposed null response from customer service. In other cases, it is reported that, after using the guarantee due to a malfunction of the device or the breakage of an internal component, the company refuses to repair the product in question for not complying with its conditions.
REVIEWS AND OPINIONS OF ASGOODASNEW.ES IN 2021 AND 2022
To assess a store’s reliability, the most objective way to do it is based on resorting to the real opinions of customers and users who have already experienced a purchase process. For this reason, we have turned to the Trust Pilot repository, one of the most reliable online opinion platforms.
I am a writer with eight years of experience writing in business and technology. I always carry a passion for learning and discovering new knowledge.