Is Tecnomari Reliable? 5 Reasons Why Yes And 3 Why No

When we talk about online electronics stores, one of the best-known is Tecnomari. This business, with the name of a neighborhood store, is characterized by offering a significantly cheaper product catalog than other technology stores. This is why many wonder if Tecnomari is reliable and why Tecnomari is so cheap. The most frequent question is: is it safe to buy at Tecnomari? We have collected some technical questions about the store and various customer opinions to answer this question.

REASONS WHY TECNOMARI IS RELIABLE

Founded in 2012 in Barcelona, ​​Tecnomari has carved out a certain reputation over the last decade by selling technology products (iPhone, iPad, mobile phones…) both on the Internet and in its only physical store in Barcelona. To assess the store’s reliability, we have compiled several technical aspects reinforcing the website’s security.

ACCEPTS CASH ON DELIVERY PAYMENTS

When operating in Spain, Tecnomari accepts cash on delivery payments on its website, so the final amount of the purchase is not assumed until the product reaches its destination. Of course, the payment method is limited to deliveries in mainland Spain (the islands and Ceuta and Melilla are excluded) and purchases that do not exceed 800 euros. On the other hand, users must pay a deposit of 20 euros, which will be deducted from the final price when the delivery is made.

Due to the cost of this payment method, users must assume 5% of the total amount of the order, with a minimum of 3 euros for management costs.

RETURNS CAN BE MADE WITHIN A MAXIMUM PERIOD OF TWO WEEKS

As estimated by current consumer legislation, stores that offer their services through digital media must offer a minimum withdrawal period of 14 days.

In this case, Tecnomari offers up to 15 days in which the user can return the product if it has a factory defect or does not correspond to the original description. Returns due to withdrawal will cost 15 euros, which will be discounted when reimbursing the final amount. Of course, the store reserves the right not to accept for return products that have been unsealed from their original packaging or whose condition is not the same as at the time of purchase, which could conflict with current legislation.

COLLECTIONS CAN BE MADE IN A PHYSICAL STORE

If we live near Barcelona or in the same city, we can organize the collection at the physical store of Tecnomari, which is located at the following address:

Valencia Street, number 539

Barcelona, ​​08013

Opening hours are from 10:00 a.m. to 2:00 p.m. and from 5:00 p.m. to 8:00 p.m. from Monday to Friday, while on Saturdays, it goes from 10:00 a.m. to 3:00 p.m.

THE GENERAL WARRANTY IS TWO YEARS, ALTHOUGH WITH EXCEPTIONS

Complying with European regulations, Tecnomari offers a two-year guarantee on all its products: the first will be managed by the manufacturer. In contrast, the second is managed directly by the store itself. This guarantee is limited to one year for self-employed professionals or companies. On the other hand, Apple AirPods only have a one-year warranty.

THEY HAVE A HUMAN CUSTOMER SERVICE

Unlike other stores and trading platforms, Tecnomari has a customer service of humans (no automated response services or bots), supplied by phone, email, or through the contact form we can find on their website.

• Telephone number: 931 226 241
• Email: [email protected]

REASONS WHY TECNOMARI WAS UNRELIABLE

Controlling all the processes that depend on a digital medium is not always possible. To this, we must add some deficiencies that the store has that can influence the reliability of Tecnomari when it comes to making large outlays, such as those related to televisions, iPhones, or iPads.

DOES NOT ACCEPT PAYPAL AS A PAYMENT METHOD

PayPal is the safest payment method on the Internet due to the guarantee it offers users in the face of possible conflicts or mediation. Unfortunately, Tecnomari does not support this payment method, probably due to the commissions that the service applies to each purchase. In this case, the store is only compatible with card payments, bank transfers, or financing.

REPAIRS CAN BE EXTENDED UP TO 45 DAYS

That’s how it is. As their website explains, if we decide to process the warranty directly with the store, warranty repairs can take up to 30 to 45 days. Most reviews that can be read on the Internet mention Tecnomari’s customer service and the general shopping experience in the store after purchasing a product in question.

RETURNING APPLE PRODUCTS IS NOT POSSIBLE

One of the limitations included in the Tecnomari return policy on its website affects Apple products precisely. Specifically, the store specifies that the return or exchange of Apple products unsealed and/or activated by the user is not accepted. In this case, the client will be the one who must manage the incidents directly through Apple.

POSITIVE AND NEGATIVE OPINIONS OF TECNOMARI

A simple search on the Internet will help us to find out the opinion of Tecnomari.es that customers have about the online store (Forocoches, TrustPilot…), from positive to not so positive opinions, talking about returns, warranty, technical service or the overall shopping experience. Of course, from tuexperto.com, we distance ourselves from any opinion or accusation towards those responsible for the store.