Topmoviles is one of the best-positioned online stores on the Internet for cheap mobile phones. The store is known precisely for its prices on Android mobile phones and Apple products, such as the iPhone and iPad. This is the reason why many question the reliability of Topmoviles.es. The most frequently asked question regarding this store from Barcelona is whether Topmoviles is reliable. Is it safe to buy at Topmoviles? We have collected some technical questions from the website to answer all these questions.
REASONS WHY TOPMOVILES.ES IS RELIABLE
Unlike other online stores, Topmoviles has a series of technical characteristics that make it more reliable than other electronic stores, characteristics that concern shipping methods, payment methods, and warranty or return policy.
IT ADMITS CASH ON DELIVERY PAYMENTS, ALTHOUGH WITH SURCHARGES
Of the few stores that offer cash on delivery payments, Topmoviles is included in the list. Of course, as usual in this payment method, it supposes an extra price for payments with debit and credit cards and bank transfers.
In this case, the store applies a surcharge of 5% on the total amount of the order, with a minimum of 3 euros for management fees. On the other hand, customers must pay 20 euros by bank transfer as a deposit. This amount will be deducted from the final amount at the time of payment. Likewise, the payment limit through this modality is 800 euros.
IT HAS CUSTOMER SERVICE IN SPANISH
Being a Catalan company, Top Mobiles has customer service in Spanish. The page offers telephone assistance through the telephone number 931 22 62 42. Office hours are from 8:00 a.m. to 2:30 p.m. and 3:00 p.m. to 5:00 p.m. On Fridays, the hours are from 8 in the morning to 2 in the afternoon.
Other ways through which customer service is provided are based on a conventional contact form and an email address ( [email protected] ).
TWO-YEAR WARRANTY AND LEGAL WITHDRAWAL PERIOD, BUT WITH LIMITATIONS
In compliance with current consumer legislation, Topmoviles offers a maximum two-year warranty on all its products, except products sold to other companies or professionals, where only a one-year warranty is offered as required by law. The first year depends directly on the product’s manufacturer, while the second depends on the store itself.
Regarding the withdrawal period, the online store offers up to 15 days, 15 days, where users can return the product without providing any reason. Of course, the store imposes a payment of 15 euros for shipping, packaging, and management, which will be deducted from the final amount to be returned. On the other hand, the store does not accept the return of products that have been unsealed from their original packaging or whose condition is not the same as that of the factory.
These two policies could breach current European regulations, so from tuexperto.com, we recommend you contact a consumer association or Consumption.
SHIPMENTS ARE MADE THROUGH THE GLS AGENCY
Neither SEUR, Correos, nor DHL: GLS is the transport company in charge of shipments on the peninsula and the Balearic Islands. The shipping modality includes two types: urgent delivery is made within 24 hours from the order’s place, while standard delivery lasts 2 to 5 working days. The first method has a surcharge of 5 euros and is available for a limited range of products.
REASONS WHY TOP MOVIES ARE NOT RELIABLE OR SAFE
Not all pages are 100% secure, nor do they all offer the same shopping experience. In the case of Top mobiles, the store lacks some aspects that increase its reliability in the face of potential customers.
WARRANTY REPAIRS CAN BE TOO SLOW
The store estimates for repair 30 to 45 days when the service is claimed under warranty. If this were not enough, the products discontinued from the store could suffer a depreciation of 30% of their original value at the end of the year if the company is forced to return the amount of the product if they are not found. Replaceable parts or elements.
IT DOES NOT ACCEPT PAYMENTS THROUGH PAYPAL
Although it does not mean payments are insecure, the truth is that PayPal remains the trusted option for tens of thousands of users. The main advantage of this service is that the company intercedes for us in the event of a purchase dispute, either due to the shipment or the state of the product.
THE RETURN POLICY IS TOO STRICT WITH APPLE PRODUCTS
If Topmoviles’ return policy already has too many limitations, Apple products, such as the iPhone or iPad, take the cake. Specifically, the store reserves the right not to accept the return or exchange of any product unsealed from its box or activated by the user, whatever the reason for the return. In this case, the trade invites users to resort directly to Apple.
OPINIONS OF TOPMOVILES.ES NEGATIVE AND POSITIVE IN 2021
The theory is not enough to assess the reliability of Topmoviles. For this reason, we have compiled several opinions of the store in TrustPilot, Forocoches, and Chollometro to learn about the real shopping experience of e-commerce users and customers.
I am a writer with eight years of experience writing in business and technology. I always carry a passion for learning and discovering new knowledge.