Founded in December 2010 and with headquarters in Valencia and Madrid, the Spanish bank Bankia continues to be one of those chosen by hundreds of users to save their savings, direct debit their receipts, or request different products, such as pension plans or car insurance. It is likely that at some point, you will have to consult an incident or answer a question, whether you are a customer or not, and in the latter case, what you want is to open an account with the bank.
Bankia has different ways to establish contact with customer service for its current and future customers. The entity has enabled different telephone numbers, social networks, email, postal mail, or even a page with frequently asked questions in case your question cannot wait. Another option is to ask for help from an online manager available 24 hours a day, 365 days a year. Below, we explain all the methods you have to contact Bankia.
BANKIA CUSTOMER SERVICE: CONTACT NUMBER
Whether you are a customer or not, you can call Bankia by dialing 91 602 46 80. This telephone number is available from 8:00 a.m. to 10:00 p.m. Of course, it should be noted that it is not a toll-free number. The price of the call will depend on the type of rate you have contracted. If you call from a mobile and have unlimited calls, you will not have to pay anything. You will not pay anything if you have free calls from the landline.
But, if you are interested in having at your disposal a number for which you do not have to pay anything and that is available 24 hours a day, something essential in case of loss or theft of your card, you can call the Bankia Fácil number 91 602 11 11. This free phone is operational 24 hours a day, 365 days a year. You can call yourself or request that they call you by entering your telephone number and name on this website (in the form on the screen’s right side). From right here, you can also write a message adding your name, email, and the question you want to ask Bankia. Another free number that you can call is 900 10 30 50.
CUSTOMER SERVICE FOR ONLINE INQUIRIES
If your question has an easy answer, or at least you think so, Bankia has enabled a section of frequently asked questions you can consult before calling. Some questions include: “How can I operate online?” What is the IBAN code? How do I know if the payment has been made correctly?… You will see the answer automatically if you display the question that interests you. If you still do not know after consulting it, do not hesitate to contact them directly by phone.
CUSTOMER SERVICE AT BANKIA BRANCHES
Another way to get in touch with Banco Santander is by going to one of its offices spread all over Spain. Many users prefer this method since face-to-face seems more personalized and intimate, so it is always much better for some topics. In this way, if you want to make a pension plan, apply for a mortgage, or answer any important question that is not urgent, perhaps this is the best way to do it.
For individuals, Bankia’s customer service hours in branches are from Monday to Friday, from 8:15 in the morning to 2:15 p.m. It is possible that where you live, you know which bank branch of the entity is closest to you, but if you travel, you should consult this website for the one closest to where you are. You just have to enter the street, city, or postal code you want in the search engine so that the office closest to where you are is automatically displayed. Although Bankia has hundreds of branches throughout Spain, remember there may be no right where you are. Therefore, it never hurts to have this page at hand.
BANKIA CUSTOMER SERVICE ON SOCIAL NETWORKS
Like any large company worth its salt, Bankia is also present on social networks, both Twitter and Facebook. The best thing about getting in touch through these platforms is that they are available 24 hours a day, 365 days a year. In any case, the Bankia telephone number is also easy, so sometimes it is faster to use it, especially if it is urgent, such as card theft.
- Facebook Bankia
- Twitter Bankia
BANKIA CUSTOMER SERVICE VIA EMAIL
Bankia’s customer service also makes it possible for its users to contact them through an email address. However, this system can be much slower than making the consultation by telephone. If you are not in a hurry, you can contact them at [email protected].
CONTACT BANKIA BY POST
If you prefer to write a letter because your question is not in a hurry, you can send a letter to Bankia at the following postal address:
- Madrid: Paseo de la Castellana 189. 28046 Madrid.
- Valencia: Pintor Sorolla, 8, 46002, Valencia.
I am a writer with eight years of experience writing in business and technology. I always carry a passion for learning and discovering new knowledge.