Mobile phone operators usually receive a good number of complaints from their customers. Consumer organizations such as FACUA know that operators and telecommunications companies receive many of the claims made by users in this country.
It can happen to all of us. You sign up for a service, contract a new rate, do portability … and then find that the bill has little to do with what you agreed to by phone with the company. In these cases, the first thing you have to do is file a claim.
If you are a Vodafone customer, you must claim the invoice directly from the company. You must first raise your complaint to the operator before raising the complaint to consumption. Or report to a consumer organization. If it’s a misunderstanding, you can fix it immediately.
If this is not the case, perhaps you can make the necessary changes so that they do not continue to charge you for services that you do not need, that you do not use, or that their price does not seem reasonable.
CLAIM AN INVOICE AT VODAFONE
If you are a Vodafone customer, you should know you have different ways to contact the company. If you intend to claim a Vodafone bill, you can do so in various ways. They are the following.
BY PHONE
If you have the opportunity, the fastest way to claim a Vodafone bill is by phone. You can call the following numbers: 607100122 and 607100700. Here you will have to identify yourself, providing your data as a client, which includes your DNI/NIE, name and surname, and other personal contact information that may be requested.
The agent you contact has to provide you with an incident or file number. In this way, you can review the same status when you need it if it has not been resolved in a reasonable time.
THROUGH THE VODAFONE FORUM
Another possible way of contact is through the Vodafone forum. The contact hours are from Monday to Sunday from 9:00 a.m. to 11:00 p.m., but keep in mind that queries can be answered within 48 hours. If you need a faster response, it is best to contact us by phone.
From this forum, you can raise your doubts, problems, and queries about billing (or anything else you need). First, you will have to send a public message, and an agent will reply to you.
If they consider it appropriate (if it is a billing issue, most likely it is), they will ask you for the data privately. In that case, you must provide your ID, name, and surname of the line owner and, if necessary, address and incident number (if you already have another open by phone or through this same forum). Of course, you will also have to explain your problem.
It is also advisable to visit the Vodafone Help section for individuals. If you have a problem, you may find the solution you need without consulting it.
ON SOCIAL MEDIA
Another way to resolve the incident with your billing with relative agility is by contacting customer service through social networks. On Twitter, you can contact Vodafone through its official account. You must send your query from Monday to Friday from 9 a.m. to 11 p.m. and on weekends from 10 a.m. to 10 p.m., with the hashtag #ConsultaVodafone.
They are a little slower on Vodafone’s Facebook. However, they promise to respond in a few hours. Of course, you will have to provide the data privately so that they can resolve the incident.
I am a writer with eight years of experience writing in business and technology. I always carry a passion for learning and discovering new knowledge.