ING is one of the main banks in Spain. The entity, of Dutch origin, with more than 24 million customers worldwide, offers banking, investment, and insurance services and products. You may be interested in opening an account, asking questions, or contracting a service, or perhaps you are already a customer and need to contact the company to resolve some type of incident with your credit card.
For any type of problem, ING has different customer service numbers. You can contact them 24 hours a day, 365 days a year. A specialized agent will be available to help you with your questions or complaints at any time. In addition to the phone, ING is also available through social networks, email, or post. Below we explain all the ways you have to contact the bank.
ING CUSTOMER SERVICE: CONTACT NUMBER
ING has different phone numbers depending on whether or not you are a customer. If you are, you can call 91 206 66 66 or 901 105 115 if you make the call from Spain. If you call from abroad, dial +34 916 349 222.
The ING customer service will be available to solve your problems or doubts. If you are not an ING customer, call 91 206 66 55 or 901 020 901 from Spain. If you are away for work or leisure, dial +34 916 349 280. You already know that an agent can assist you at any time of the day, 365 days a year. It doesn’t matter if you call at 3 in the morning on a Saturday or Sunday.
It should be noted that none of these numbers are free. The cost will depend on the type of rate you have contracted. If you call from a mobile and you have unlimited calls, in that case, the call will be at no cost to you. The same if you have free calls from the landline. It will be completely free.
And what if you are a company or self-employed? Before, several numbers had been enabled for company accounts, but since last October 3, business accounts are no longer operational, so ING no longer has this alternative among its products.
ING CUSTOMER SERVICE VIA SEARCH ENGINE OR ONLINE CHAT
If you are from ING, it is best to download the mobile application if you have not already done so. Reviewing your accounts, making transfers, or doing other operations will be much more comfortable. The app is free for customers with iOS or Android devices from the App Store or Google Play. Once downloaded, you can consult your doubts through its enabled search engine or online chat. The search engine is easily visible since it is available from the top of the screen once you enter your client area with the magnifying glass icon. You just have to click on it to open a new window where you can write your problem or question.
For example, you can ask what mobile validation is and how to use it, what to do if you lose your card, or at which ATMs you can withdraw cash without commission. In short, you can write any topic you need to respond to. But if this way of contacting you does not work for you and you prefer to use an online chat, you just have to click on the “Contact us” option at the bottom of this screen. Several ways to contact you will appear: by phone or “start chat.” The chat is available from Monday to Sunday (including holidays) from 8 in the morning to midnight. Note that it won’t always show up. Sometimes it does not appear as a contact option. Everything depends on the saturation they have at that time.
ING CUSTOMER SERVICE ON SOCIAL NETWORKS
Like any large company, ING is also on Facebook and Twitter social networks. The good thing about using these platforms is that they are available 24 hours a day, 365 days a year. In any case, the support telephone number is also available, so in the case of ING, it may be faster to call it, especially if your problem is related to something urgent, such as theft or loss of your card.
ING CUSTOMER SERVICE VIA EMAIL
ING customer service also allows its users to contact them using an email address. However, you must bear in mind that, in this case, the response time may take a little longer than if you make, for example, a phone call. If your question or problem is not in a hurry, and you can expect something else, you should know that you can send an email to the following address:Â [email protected]
CONTACT WITH ING BY POST
Of course, another option for contacting ING is to write them a letter, a traditional method that, like email, is more appropriate for those who can wait or have more patience. The address is as follows:
ING DIRECT, NV, Branch in Spain
Severo Ochoa Street, No. 2
Madrid-Las Rozas Business Park
Las Rozas 28232, Madrid
I am a writer with eight years of experience writing in business and technology. I always carry a passion for learning and discovering new knowledge.