Is Spartoo Reliable? 4 Reasons Why Yes And 3 Why No

Spartoo is probably the best alternative to pages like Zalando. Like the latter, the online store operates with dozens of reputable brands, such as Nike, Vans, Adidas, Aigle, and Crocs. His proposal is not as well known in our country as Zalando’s. This is perhaps why many users wonder if Spartoo is reliable: Is Spartoo safe? Is spartoo.es footwear original? Are there fake brands at Spartoo? We have collected various technical questions from the web and opinions and reviews of Spartoo to answer all these questions.

REASONS WHY SPARTOO LOOKED LEGIT IN 2022

It is not for nothing that the application and website have established themselves as one of the most complete alternatives to services such as Zalando’s. Its ease of use, the available payment methods, and certain free services have taken it to the top.

IT SUPPORTS PAYMENT VIA PAYPAL

PayPal is the safest platform for making payments over the Internet between private users and companies. The reason? The guarantees that the service provides to customers. Suppose the company does not respond to any type of incident or request (shipping errors, items in poor condition, orders that do not arrive…). In that case, the service will mediate between the two parties and fully refund the amount owed if no response is obtained or the evidence provided by the company is not convincing.

AND CASH ON DELIVERY

That’s how it is. Spartoo supports payment through the well-known cash-on-delivery method. This way, we will not charge the order amount until the shipment arrives at the indicated address. This method has a surcharge of 3 euros per order, which is not refunded in case of return unless it is due to the right of withdrawal, as can be read in the conditions of sale of the website.

FREE RETURNS

Spartoo.es is one of the few stores whose return process is carried out completely free of charge as long as the general conditions of sale are met. In this case, the period during which the customer can request an exchange or refund is 30 days from the date of receipt of the item, within which the legal withdrawal period is included. These conditions may vary depending on the partners or collaborating companies, so if the product has not been sent directly from Spartoo, we will likely have to face the return costs.

CUSTOMER SERVICE BY PHONE

Spartoo’s main assistance route is based on a telephone line with a national prefix whose cost does not differ from a conventional call. The number in question is 91 123 11 64, and the service hours are from Monday to Friday from 9:00 in the morning to 5:00 p.m. As usual, on weekends, support is not provided by any of the channels above.

REASONS WHY SPARTOO.ES DOES NOT SEEM TRUSTWORTHY ACCORDING TO USERS

Not all that glitters is gold. Although the opinions of the website are mostly positive, some users criticize certain aspects of the online store, as we will see below. As we usually warn in these cases, tuexperto.com is not responsible for the opinions expressed by users and third parties.

POSSIBLE INCONSISTENCIES BETWEEN SIZES OF THE SAME BRAND

Although this depends more on the collaborating brands than on the store itself, a fairly widespread criticism of Spartoo.es places the sizing of footwear and other clothing in the spotlight. In this case, although the size corresponds to the measurements requested, the sizing seems to differ from the brand’s sizing system. For this reason, from tuexperto.com, we always recommend you look at the comments of the article in question.

SOMEWHAT CONFUSING RETURN POLICY

We have already mentioned in previous paragraphs that the returns of products that come directly from Spartoo warehouses have no cost passed on. The problem is that this policy can vary depending on the partner. And it is that although the purchase conditions are indicated before making the payment, many users criticize this inconsistency between products on the same platform, something that can be seen in a multitude of opinions expressed around the Internet store.

ALLEGED SHIPPING ISSUES

About shipments, the critics point out different aspects related to the management and shipment of products. While some users report errors in shoe sizing, others claim not to have received the orders on the indicated date. Certain problems with the status of the products have also been reported: colors that do not correspond to the requested item, items of dubious quality…

SPARTOO REVIEWS AND OPINIONS IN 2022 POSITIVE AND NEGATIVE

Objectively assessing a store’s reliability is easier if we use real opinions from customers who have already experienced the shopping experience within the Spartoo mobile application and website. Let’s see some reviews from TrustPilot, one of the most important opinion portals on the Internet.