Deporvillage is one of the online sportswear and sports accessories stores with the largest presence in our country. With headquarters in Manresa and offices in Barcelona, ​​the store operates with dozens of well-known brands, such as Nike, Adidas, Garmin, Mavic, and Asics. Also available as an application, its main asset compared to other similar stores is its significantly lower price. This is why it has sown many doubts in the main Internet search engines: is Deporvillage legit? Is Deporvillage reliable? Are Deporvillage’s clothes and shoes original? Is Deporvillage safe in 2022? We have compiled technical questions from the web and customer opinions to answer all these questions.
REASONS WHY DEPORVILLAGE WAS LEGITÂ
Founded in 2010, the company has been operating in our country without interruption for more than a decade, which has helped it gain the trust of tens of thousands of users. Let’s look at some of the reasons why the store seems trustworthy.
PAYPAL AS A PAYMENT OPTION FOR SECURE PURCHASES
We have already talked countless times about the advantages of PayPal as a payment option. This platform, intended for online purchases, acts as an intermediary between the buying and selling parties to provide certain guarantees to transactions carried out over the Internet.
In summary, the payment made by the customer is retained until the buyer confirms that the product has arrived according to the initial conditions (color, size, condition…). In this way, if the order presents some defect, does not arrive, or Deporvillage does not respond to the registered incident,  the company will intercede for us to process the refund of the amount owed.
IT HAS A COMPLETE CUSTOMER SERVICE
Like any Spanish company that intervenes, the Deporvillage website offers users many ways to contact the store’s customer service. Telephone number, email address, contact form, live chat with automated responses… By the way, telephone service is limited from Monday to Friday from 9:00 a.m. to 6:00 p.m., although we can also use the social profiles of the store on Twitter and Facebook to contact the company.
FREE RETURNS IF THEY ARE MADE AT A COLLECTION POINT
Deporvillage offers free returns of any product that meets the relevant conditions at the company’s collection points throughout the peninsula. If we choose to collect at home or through a transport service, the cost will be charged in the final amount returned, although the store does not specify a fixed rate, so it is understood that it may vary depending on the volume or the contracted company.
LEGAL GUARANTEE AND WITHDRAWAL PERIOD
All products sold in Deporvillage comply with the European legal guarantee and the withdrawal period of 14 days – 15 days in the case of the store – the regulations set as of today. After this initial period of 15 days, Deporvillage reserves the right to repair and replace any product defective under warranty. In addition, all products repaired or replaced under warranty will be covered for the remaining period of the original product.
REASONS WHY DEPORVILLAGE DOES NOT SEEM TRUSTWORTHY
Although Deporvillage meets all the requirements to be a reliable store according to current regulations, the truth is that the criticisms that are exposed in certain opinion forums reveal certain aspects to be improved, especially about after-sales service and the shipping and stock information.
THE CUSTOMER SERVICE NUMBER IS PAID
A 902, specifically, with all that this entails. By the latest modification of the General Law for the Defense of Consumers and Users, companies that maintain 902 lines will be obliged to provide the consumer with a service number with a geographical prefix or mobile phone. The information in question must be displayed along with the 902 lines to inform users of an alternative contact line.
SHIPPING TIMES SEEM TO SUFFER FROM CERTAIN DELAYS
Especially at marked times, such as Christmas or Black Friday. One of the main criticisms of Deporvillage that can be read on the Internet states that the shipping information provided on the website does not correspond to the actual shipping times, as some users claim that orders usually suffer delays of several days and even weeks. However, the type of delivery contracted is 24 hours.
STOCK INFORMATION APPEARS TO BE OUT OF DATE
Another of the most widespread criticisms focuses on the stock information displayed on the website. After paying for the orders, some users claim that the product is not in stock after contacting the store through customer service. Many other users ensure that the shipping information does not change and is anchored in “Warehouse order.”
OPINIONS AND REVIEWS OF DEPORVILLAGE POSITIVE AND NEGATIVE
Assessing the reliability of Deporvillage on paper is useless if we do not know the actual purchasing experience of users and customers of the Catalan store. For this reason, we’ve compiled some of the most descriptive Deporvillage reviews on sites like Trust Pilot.
I am a writer with eight years of experience writing in business and technology. I always carry a passion for learning and discovering new knowledge.