Although not as well known as some of the most popular chains in our country, Electrocosto (or Electro Costo) is one of the online stores with the greatest presence on the Internet. In addition to the offer of products in its catalog (washing machines, televisions, mobile phones, smart watches…), the page is characterized by offering lower prices than those of direct competition. For this reason, many users question the reliability of Electrocosto: is Electrocosto reliable? Is Electrocosto safe? Is Electrocosto good and legit? And a long etcetera. To answer all these questions, we have collected some technical questions from the website and collected different opinions of Electrocosto from real users.
REASONS WHY ELECTROCOSTO IS RELIABLE
It is not for nothing that Electrocosto has been operating in our country since 2013. After more than seven years of activity, the company, with a tax domicile in Córdoba, has established itself as one of the most reliable online stores.
IT IS COMPATIBLE WITH PAYPAL AND CASH ON DELIVERY
When assessing the reliability of an online store, payment methods are perhaps the most critical point since they are the only available purchase method. In the case of Electrocosto, the website accepts payments through PayPal and cash on delivery.
The first method is especially safe due to the nature of the service: PayPal acts as an intermediary between buyer and seller to withhold payment until the former confirms the correct receipt of the product in question. If the company does not respond to a registered incident, PayPal will intercede for us to make the relevant refund.
Regarding the cash-on-delivery payment, the order amount is not paid until the product arrives at the indicated address. Of course, the company’s surcharge is 4%, up to orders of 1,000 euros.
IT HAS DIFFERENT GUARANTEES AND QUALITY SEALS
In Spain, certain independent bodies mainly analyze the quality of the service provided in stores and electronic commerce. Electrocosto not only complies with some of these standards but also has some quality seals, such as the Ecommerce Europe Trustmark Online Confidence seal and the Trusted Shops guarantee seal. On the other hand, the store is associated with Idealo and listed in the ShopMania database.
LEGAL WITHDRAWAL PERIOD AND WARRANTY OF TWO YEARS WITH THE POSSIBILITY OF EXTENSION
Electrocosto also complies with current legislation regarding the withdrawal period and the guarantee, which is 14 days and two years by European Regulation, respectively. Within this period, users can return any order free of charge regardless of the associated reasons. Likewise, the Andalusian store allows us to extend the guarantee application for up to three years, depending on the product type, with an extra cost compared to the original amount.
CUSTOMER SERVICE IN DIFFERENT WAYS
About Electrocosto’s after-sales service, the company makes different contact channels available to customers to process any incident or process through its customer service. In addition to the telephone service provided through the number 957 40 46 86, the page has a corporate email to answer questions via email through the address [email protected]. Of course, it has several social profiles on Twitter, Facebook, and Instagram.
REASONS WHY ELECTROCOSTO DOES NOT SEEM TRUSTWORTHY
When we talk about stores whose only sales channel is limited to the digital channel, it is difficult to establish a scale that measures reliability when making purchases in said store. In the case of Electrocosto.com, the main criticisms that can be read on the Internet cast doubt on the associated transportation and shipping services, as we will see below.
SOME APPLIANCES SEEM TO ARRIVE SUPPOSEDLY DEFECTIVE
The most widespread criticism of the company has to do precisely with the state of some electrical appliances when they arrive at their destination. Quite a few users claim to have supposedly received products that do not work or whose performance has ceased to be up to par. Same after a few days. Of course, in general, the response from the company is usually beneficial for the client: on-site collection and application of the withdrawal period…
THE SHUTTLE SERVICE CAN LEAVE SOMETHING TO BE DESIRED
The second most recurring criticism of Electrocosto stems from the associated transport service. Some comments reflect the lack of flexibility of the service when it comes to scheduling deliveries, especially of large-volume appliances and devices. Many others expose the packages’ treatment when handled, which results in their breakage.
ALLEGED ERRORS IN ORDERS OR IN THE DELIVERY ITSELF
Regarding the delivery of orders, a large part of the negative reviews found on the Internet reveal errors in the type of product or model and the delivery of the order itself. This causes the delay of the ordered product up to periods of one or two weeks, according to the testimony of some of these users.
OPINIONS OF REAL ELECTRO-COST IN 2021 AND 2022
To assess a store’s reliability, the best resource is to resort to real opinions from customers who have already experienced a purchase process in the store. For this reason, we have compiled some Electrocosto reviews from platforms such as Trust Pilot, which are widely used in our country.
I am a writer with eight years of experience writing in business and technology. I always carry a passion for learning and discovering new knowledge.