Is Private Sport Shop Reliable? 3 Reasons Why Yes And 3 Why No

Since the start of the pandemic, one of the stores that have experienced the greatest rebound in sales is Private Sport Shop. This store of French origin has as its main attraction the price, which is significantly lower than that of other clothing, footwear, and sports accessories stores. According to those responsible, the articles come from the surplus stock of certain brands, so the sale price to wholesalers is drastically reduced. This fact has called into question the reliability of the page about the quality of the products, shipping times, and the payment process. Is Private Sport Shop reliable? Is a Private Sport Shop safe? We have collected some reviews of the store and some technical aspects of the website to answer this question.

REASONS WHY PRIVATE SPORTS SHOP SEEMS LEGIT

The French store has been operating since 2011 on the Internet. With more than 1.7 million followers on Facebook alone, Private Sport Shop is one of the most established online stores within its category despite not having physical stores.

ACCEPTS PAYMENTS THROUGH PAYPAL, WITH THE ADVANTAGES THAT THIS ENTAILS

That’s how it is. In addition to credit and debit card-based payment methods, Private Sport Shop supports payments via PayPal. This platform is an intermediary without revealing the user’s data, so the payment data is anonymized. On the other hand, the page has guarantees if the responsible company does not take charge of the incidents registered through the website of the French chain. If PayPal does not respond to us, it will process the full refund of the amount owed.

IT HAS A TELEPHONE CUSTOMER SERVICE IN SPANISH

Despite the volume of users it handles, Private Sport Shop has complete customer service in Spanish, provided through the telephone number 911 898 147. The service hours are from Monday to Friday, from 9 in the morning to 6 in the afternoon, while for the rest of the consultation, we can use the email address provided by the store itself, which in this case is info@privatesportshop . com. We can also contact the store through the contact form in the Write to Us section, although it is intended for general inquiries.

RETURN TERM: COMPLYING WITH EUROPEAN REGULATIONS

Like any store that offers its services over the Internet, purchases made on the website have a withdrawal period of 14 days from the date of receipt, complying with current regulations. Once the return is made, the purchase amount will be refunded within 14 days. V

It must be said that the expenses derived from the return shipment will be borne by the customer, except for products that do not correspond to the characteristics detailed in the purchase (size, color, condition of the article…). On the other hand, items that show signs of use cannot be returned. 

REASONS WHY PRIVATE SPORTS SHOP DOES NOT SEEM RELIABLE

All that glitters is not always gold. And it is that although the store has sufficient guarantees, the truth is that the opinions expressed on the web reveal some supposed deficiencies of the French chain.

EXPRESS DELIVERY SEEMS TO BE NOT SO FAST

According to theory, Private Sport Shop offers express shipments completed in less than 24 and 48 hours, as with most stores. However, the opinions that can be read on the Internet speak of deadlines that exceed four or five days, as they come from France. The most recurring complaints that can be read in opinion forums speak precisely of the inefficiency of the transport agency, which in many cases seems to experience delays in shipping orders.

THE PRODUCTS DO NOT CORRESPOND TO THE DESCRIPTION OR ARE WRONG

Another of the most frequent complaints found on the Internet is about the state of the products, which in some cases do not seem to correspond to the description or directly belong to another range or category. Many other users ensure that the store operates out of stock, so orders are canceled once they are placed.

Once the refund is made, the amount corresponding to the shipping costs is not refunded, although this does not seem as common as it happens with the rest of the reports.

CUSTOMER SERVICE IS NOT THAT EFFECTIVE

Despite having national customer service, according to some users, its operation seems not to be as effective, especially when recording incidents related to refunds or product warranties. Often, the resolution of the incident is transferred to customer service via email, where response times are usually much longer.

REAL PRIVATE SPORT SHOP OPINIONS FROM CUSTOMERS AND USERS

Although the store is not without its problems, the truth is that, on paper, Private Sport Shop seems like a reliable website. However, the best way to know a store’s reliability is based on the real opinions of customers who have purchased their products within the chain. For this reason, we’ve compiled some of the most descriptive Private Sport Shop reviews we’ve found on the net.