Footway is one of the online shoe stores with the largest presence on the Internet. The Swedish giant boasts more than 30,000 shoe models belonging to 650 brands. Being a store with no headquarters in Spain, most of the questions that can be found on the web about Footway have to do with the reliability of the page: Is Footway reliable? Is Footway safe? What views does Footway have? Does Footway have a physical store in Spain? How does Footway return work? We have collected various technical questions from the web and user reviews to answer all these questions.
REASONS WHY FOOTWAY WAS RELIABLE IN 2022
It is not for nothing that the online store has been operating on the Internet for more than a decade. Proof of this is some of its technical characteristics, such as the available payment options, the return policy, or the customer service.
RETURNS: 365-DAY RETURN PERIOD AND AUTOMATED PROCESS
Another of the great advantages of Footway has to do with the return process of the platform. In addition to offering a 365-day withdrawal period, returns can be made through the website’s options, so we will not have to resort to contact forms or customer service numbers. Once we have registered the product, the registration process can take up to 7 days from the initial date.
Regarding the store’s exchange policy, Footway does not contemplate exchanges for other products, so we must return the initial order to purchase the item we want.
ACCEPTS PAYPAL AS A PAYMENT METHOD, WITH ALL THE ADVANTAGES THAT THIS ENTAILS
We have already talked many times about the advantages of this platform. PayPal is probably the safest payment method for purchases made over the Internet. The reason is that the platform acts as an intermediary between the company and the client, withholding the purchase amount until the transaction is completed. Suppose some type of incident occurs during the purchase process. In that case, PayPal will mediate a solution between the two parties, even reimbursing the full amount owed if Footway does not respond to the said report or propose a fair solution.
CUSTOMER SERVICE: FREE PHONE NUMBER, EMAIL…
Although Footway’s contact options are not as diverse if we compare them with other online shoe stores, the truth is that the channels made available to the customer are just as effective. On the one hand, the store has a free contact telephone number and an email address to resolve any questions or incidents registered during the purchase process. We leave you below with the contact forms available at Footway:
- Footway telephone number: 900 861 370.
- Footway email: [email protected].
Although the information is not specified on the website, it is understood that the service provided is in Spanish, although the warehouses are located in Sweden.
DHL EXPRESS AS SHIPPING METHOD
Footway opts for DHL Express for international shipments to expedite the shipping process from the company’s warehouses. As the store’s shipping policy specifies, all orders are fulfilled within the first 24 hours from the registration date. Once registered with DHL, the average time predicted by some users ranges from 3 to 5 business days, although an exact date is not specified due to possible delays.
REASONS WHY FOOTWAY SEEMS UNRELIABLE BASED ON CUSTOMER REVIEWS
Although the store may seem reliable on paper, the wave of criticism that can be read on platforms such as Trust Pilot, Facebook, or Twitter expose certain shortcomings in the service provided by the company.
ALLEGED PROBLEMS WITH CUSTOMER SERVICE: AVAILABILITY, LANGUAGE…
A good part of the criticism found in the store is the customer service operation. And it is that while some users assure that the telephone number is not usually available during working hours, others assure that the availability of agents that offer support in Spanish is practically nil. Regarding the queries made through the email address provided by the store, some opinions expose the ineffectiveness of this route.
ALSO, WITH SHIPMENTS: DELAYS, PROBLEMS WITH THE CANARY ISLANDS…
Although most reviews point to DHL as responsible for the events, some opinions expose various problems related to the company’s shipping service, such as delays of more than a week, packaging damage, or order cancellations at addresses in the Canary Islands. The number of criticisms has been such that the store has been forced to announce that shipments to the Canary Islands are unavailable.
POSSIBLE SHOE SIZING ERRORS
Another problem that the company itself has recognized in response to some incidents registered in Trust Pilot is related to errors in shoe sizing. Although the difference with the selected size is not usually much, some critics say that it does not coincide with the date indicated in the original order, so you have to proceed to make the return, with all this entails.
POSITIVE AND NEGATIVE FOOTWAY REVIEWS AND OPINIONS
To objectively assess the Footway service, we have collected various randomly selected opinions on platforms such as Trust Pilot.
I am a writer with eight years of experience writing in business and technology. I always carry a passion for learning and discovering new knowledge.