entradas.com is probably one of the most important ticket sales pages in our country, along with Entradium and Ticketmaster. Despite its popularity, many users wonder if buying tickets at entradas.com is reliable, questioning the reliability of the portal due to the opinions of users that can be read on the Internet. To assess the viability of entradas.com, we have collected some technical issues from the website, in addition to the real opinions of the company’s customers who have previously purchased a valid ticket.
REASONS WHY ENTRADAS.COM IS SAFE AND RELIABLE
Eventim SAU is the group behind entradas.com. With more than 20 years of experience, the platform has established itself as one of the best options for buying tickets online, safely, and with guarantees. Let’s look at some of the reasons why it continues to rise.
TICKETS ARE ORIGINAL AND DO NOT COME FROM RESALE
Unlike viagogo, which is limited to acting as an intermediary between sellers and buyers, entradas.com owns the rights to issue the tickets it sells through the web. This influences not only the sale price but also the guarantees offered for the return of tickets for reasons beyond the control of the web (suspension of concerts, COVID measures, personal circumstances…). We will talk about the latter in later sections.
IT IS THE OFFICIAL MEDIUM FOR SHOWS AND EVENT PRODUCERS
That’s how it is. Shows such as The Lion King, The Nutcracker, or Tina and renowned singers such as Antonio Orozco, Aitana, or Shawn Mendes have opted for entradas.com as the official means of ticket sales in Spain.
And it is that as we have detailed in the previous section, entradas.com owns the broadcast rights of most shows in our country, so the sale is always made under stock, either with registered or numbered tickets. In this way, the risk of cancellation is practically non-existent beyond the causes of force majeure that affect the event’s organization.
TICKETS HAVE CANCELLATION INSURANCE, ALTHOUGH OPTIONAL
One of the main competitive advantages of entradas.com compared to other alternatives on the market is the possibility of contracting cancellation insurance at the time of purchase that covers the total amount of the tickets in case of personal unforeseen events that prevent us from attending the event. Event. Some of the reasons included in the insurance conditions are the following:
- Death of a family member
- premature labor
- Subpoena as witness or jury
- Call a polling station
- Withdrawal of the driving license
- Incorporation or geographic transfer to a new job
- Presentation to official opposition exams
- Presentation of Employment Regulation File that directly affects the insured
- Breakdown or accident of your vehicle that prevents you from reaching the event
THE PLATFORM OFFERS A FREE TICKET EXCHANGE SERVICE
That’s how it is. If we cannot attend the scheduled event, the platform allows us to change the date of the tickets in case there is another date for the same event. The main advantage of this service is that it is offered completely free of charge, at least in events that meet the conditions set by the website. For example, tickets purchased with a discount code cannot be changed.
REASONS WHY ENTRADAS.COM IS UNRELIABLE
Or not as much as other alternatives. Most of the shortcomings on the website relate to entradas.com customer service or the payment methods offered. Let’s look at some reasons why the reliability of entradas.com can be compromised.
DOES NOT ACCEPT PAYMENTS THROUGH PAYPAL, ONLY CREDIT OR DEBIT CARDS
We have already discussed the advantages of PayPal when buying and selling online. This service intercedes for users in the event of any organizational or economic inconvenience in such a way that if the platform does not respond or does so in an unsatisfactory manner, we can resort to PayPal to raise the case with an objective mediator. When writing these lines, the only two payment options available are VISA or MasterCard credit and debit cards.
THERE ARE A FEW WAYS TO CONTACT ENTRADAS.COM CUSTOMER SERVICE
That’s how it is. The only way to contact the platform directly is based on a contact form we can fill out via the web. And it is that although the page has a telephone number, this is only intended for purchasing tickets by telephone. The company also has a presence on Facebook and Twitter, where they usually respond to incidents reported by users.
THE SALE OF TICKETS BY PHONE IS MADE THROUGH A PAYMENT NUMBER
Specifically, a number with the prefix 902, whose cost per minute of call is 12 cents, plus another 15 for establishing the call. Although the cost is indeed indicated in the respective section of the website, it is not acceptable that a payment method is provided to reserve tickets.
ENTRADAS.COM REVIEWS FROM REAL POSITIVE AND NEGATIVE USERS
Beyond the technical aspects of the web, most of the opinions about entradas.com that we can find on the Internet describe the platform’s operation from the actual purchase experience of users and customers of the service. Positive and negative opinions and some other incidents, as we will see below.
I am a writer with eight years of experience writing in business and technology. I always carry a passion for learning and discovering new knowledge.