Is Redzapas Reliable? 3 Reasons Why Yes And 4 Why No

For some time now, many influencers have begun promoting a branded shoe store (Nike, Adidas, Converse…) named RedZapas. Beyond the catalog of products on the website, the store stands out for offering really low prices compared to the original sale price. This is why many users wonder if Red Zapas is legit or if buying from Red Zapas is reliable. We have compiled some technical web questions to answer these questions.

REASONS WHY REDZAPAS SEEMS LEGIT

Although the reliability of the Spanish store has been constantly questioned, the truth is that it has some aspects that make it reliable when buying shoes on the website since it does not have a physical store. Let’s look at some of these aspects.

ACCEPTS PAYMENTS THROUGH PAYPAL

At least on paper. If we take a look at the section Information about the store at the bottom of the web page, RedZapas alludes to the following:

Remember that PayPal is the safest online payment method and the most recommended for this type of web page. In case of presenting any problem in the sale of the product or article in question, the company will intercede for us to make the refund of the money. Curiously, the page does not show the PayPal logo in the payment options, although we will talk about it in later sections.

RED ZAPAS SNEAKERS ARE SUPPOSEDLY ORIGINAL

This is what they say from the same section, Information about the store, where it is said that the shoes come from returns or overstock, although, yes, with spelling mistakes. Despite this, some of the opinions that can be read on the Internet ensure that the shoes are, presumably, replicas of the original models, an aspect that is not indicated in any of the sections of the website.

THE STORE GIVES GUARANTEES IF THE SHOES DO NOT ARRIVE

Regarding the guarantee, RedZapas ensures the refund of 60 days is exceeded from the original date of purchase.

As for the rest of the guarantees (withdrawal period, legal guarantee…), the truth is that no type of procedure is specified, not even in the legal conditions of the sale, despite being mandatory in stores that operate in the Union European.

REASONS WHY RED ZAPAS DOES NOT SEEM RELIABLE

The Red Zapas website’s shortcomings are few compared with other shoe stores. Most of them affect payment methods, contact forms, and the company’s legal information, as shown below.

CONTACT OPTIONS ARE FEW

We can only contact the store through a fairly simple contact form. Other contact channels are the official Instagram account, with more than 113,000 followers, and an email address corresponding to the domain [email protected]. That is, we do not have phone numbers, physical addresses, or live messaging systems, such as a chat or a ticket service, or at least it does not seem to be displayed on the website.

On the other hand, some users say that the company’s response through the channels we have just mentioned seems to be non-existent, at least supposedly.

WEBSITE DESIGN IS POOR

If we analyze the visual aspect of Red Zapas, the truth is that the design of the web page is quite poor if we take into account the impact of the brand on social networks. In addition to having the logo that WordPress establishes by default, the selection options allow us to choose any size regardless of the type of shoe, something that clashes with the availability of sizes of certain models. In other words, the page allows us to select sizes that are not available in the original models of the shoes, as we have been able to verify on tuexperto.com.

As for the rest of the aspects of the web page, the wording of certain sections or the internal linking of the different categories seem to reinforce the idea initially exposed.

NO LEGAL INFORMATION ABOUT THE COMPANY IS DISPLAYED

That’s how it is. There does not seem to be any section where the company’s legal information behind Red Zapas is indicated, despite being mandatory according to European regulations. No physical address, company name, or business registry: only mention is made of the name of the website and the brand.

Remember that Spanish legislation includes the obligation of this information in Law 34/2002 of July 11 in the sections corresponding to the services of the information society and electronic commerce, which we can access through this link of the BOE.

PAYPAL IS NOT SHOWN AS A PAYMENT OPTION, ALTHOUGH IT INDICATES OTHERWISE

Although PayPal is mentioned as a possible payment option, the truth is that it is not available on the gateway when placing an order. The only option the page allows us to select is payment by credit or debit card through the RedSys POS system. Moreover, users who have made purchases through Instagram claim to have made payments through Bizum, a payment option not mentioned in any sections provided on the website.

POSITIVE AND NEGATIVE OPINIONS OF RED ZAPAS

The best way to analyze a web page’s reliability is to always know the real opinions of users who have purchased in the store. In the case of RedZapas, the opinions of the store that we can read on pages like TrustPilot are not very positive, as we will see below.