When buying second-hand items on apps like Wallapop, security is the most important aspect if the transaction is done remotely. The platform currently has a service called WallaPay, also known as Wallapop EnvÃos, which facilitates this transaction by managing the payment of the product and its shipment. The doubt about this method arises precisely from its operation. Is WallaPay safe? We see it below.
THREE REASONS WHY WALLAPAY IS SAFE
According to the application, WallaPay is the safest and most reliable bet to send second-hand items within the Iberian Peninsula. Let’s see some of the virtues that certify the integrity of this service.
THE SELLER DOES NOT RECEIVE PAYMENT UNTIL THE BUYER CONFIRMS THE TRANSACTION
That’s how it is. If we opt for Wallapop EnvÃos, the amount owed will not be credited to the seller’s account until the buyer confirms everything is correct.
If the product is not in the estimated condition, the amount will be returned to the buyer’s account, and the Post Office, the company responsible for the shipment, will pick up the product.
SECURE PAYMENTS AND SHIPMENTS PROTECTED BY CORREOS
Regarding the payment of the products, Wallapop EnvÃos uses an encrypted payment system that ensures the correct receipt of the money from any of the two parties: no fraudulent bank accounts, PayPal payments, or cash payments through DHL.
And what about shipments? The company protects any order placed through Wallapop with insurance that covers the full cost of the item in case of loss or damage during shipping.
WALLAPAY OFFERS BUYER INSURANCE
Suppose the item does not conform to what is described in the original description in the Wallapop application. In that case, the platform reserves the right for the buyer to file a claim that will lead, if the case is demonstrated using photographs or videos, to the full refund of the money, as mentioned above.
The maximum period to present a dispute, by the way, is five days from receiving the product. Subsequently, the amount owed will be refunded within a maximum period of 48 hours.
FOUR REASONS WHY WALLAPAY IS NOT SECURE
Not the whole mountain is oregano. Many users have denounced problems with the Wallapop shipping service in forums and social networks.
THE PAYMENT FOR A PRODUCT CAN TAKE UP TO SEVERAL WEEKS
Many users on Twitter have denounced that Wallapop does not meet the payment deadlines when it comes to repaying the amount owed to the sellers of items. Some even go so far as to affirm that the payment has been in the same state of “reviewing delivery” for several weeks, supposedly blocking any possibility of payment to them.
Beyond being an isolated problem, the truth is that we can find dozens of testimonials referring to this same problem, as we can see below.
CLAIMS CAN TAKE FOREVER
It is enough to write “Wallapop claim” on Twitter to find out the number of cases many users have claimed from the company of Spanish origin.
https://twitter.com/MuozMuvi/status/1141655698029383681
The dispute process within the WallaPay service is not as agile and fast as advertised. Most users affirm that they have been waiting for months to supposedly resolve a claim filed for the shipment of a product or the condition of an item.
LIMITED, VERY LIMITED CUSTOMER SERVICE
It is a fact: Wallapop does not have a customer service to use beyond the automated service of claims and disputes.
No phone number is provided on the application’s website. Nor an email address to which we can refer in case of problems with Wallapay. The only form of contact it offers is based on the company’s official account on Twitter, from which it responds to some user complaints.
We can also resort to the [email protected]  address provided to some users to report irregularities, although most report not receiving a response through this channel.
WALLAPOP’S RESPONSE IS SLOW IF THE ITEM IS LOST IN SHIPPING
Something that I have been able to experience very closely from an acquaintance coincides with the dozens of cases reported on different social networks.
After several weeks of waiting, the shipment arranged through Wallapop EnvÃos has not reached its destination. From the different contact channels that the application proposes, they have limited themselves to answering that “they will contact the Post Office to find out the status of the shipment.” Months later, the service still does not provide an effective solution to the claim filed.
The result? The product has not reached its recipient, and the money has not yet been credited to the seller’s bank account.
CONCLUSION: IS WALLAPAY RELIABLE TO SEND THROUGH WALLAPOP?
Although the service is advertised as a secure option, the truth is that it has some gaps in its operation. The main and most serious one consists precisely of the absence of customer service to which we can refer in case of problems with the shipment or the state of the product.
Added to this are the problems associated with shipments through the Post Office and the claims filed through the application. From tuexperto.com, we strongly recommend using other ways to send an item or using this if the item’s price does not represent a significant amount.
The conclusion is that the service is broadly secure: it is not so safe if problems are like the ones we have just mentioned.
I am a writer with eight years of experience writing in business and technology. I always carry a passion for learning and discovering new knowledge.