Is Xtralife Reliable? 4 Reasons Why Yes And 2 Why No

Suppose there is an alternative to pages like PCcomponentes, Amazon, and GAME for buying consoles, video games, and accessories. In that case, Xtralife is probably the store with the greatest presence on the Internet after these. Despite being widely known in gaming, the Barcelona-based store has gained particular popularity for receiving more or less constant stock of the PlayStation 5. This is why users have questioned the reliability of Xtralife in various forums and specialized pages: is Xtralife reliable? Is Xtralife safe and legit? Is buying in Xtralife safe? Where is Xtralife from? And a long etcetera.

To provide answers to all these questions, we have compiled part of the information available on the website, as well as real reviews and opinions of the store, to assess its reliability. Payment methods, shipping options, customer service …

REASONS WHY XTRALIFE IS LEGIT

It is not for nothing that Xtralife has been operating on the Internet for more than ten years. In just over a decade, it has become the main point of sale for consoles, physical and digital games, and accessories from the gaming world. Let’s look at some of the reasons why the store seems trustworthy.

ACCEPTS PAYPAL PAYMENTS THROUGH

Like any reliable business provided, Xtralife is compatible with the payment of services and products through PayPal, which is possibly the safest platform for making purchases online. The platform in question acts as an intermediary between the company and the client in such a way that if it does not respond to any type of incident registered during the purchase process (shipping errors, orders that are not completed, packages or products in poor condition…),  PayPal will mediate for us and make a full refund of the amount if no response is obtained or the evidence provided is not sufficient.

COMPLIES WITH THE EUROPEAN REGULATION OF GUARANTEE AND WITHDRAWAL PERIOD

Xtralife complies with current European Consumer Regulations by offering a two-year warranty on all products sold through the website from the date of receipt. On the other hand, the store offers a withdrawal period of 14 days, complying with current regulations regarding digital purchases. It should be noted, however, that these terms do not apply to unsealed video games or whose digital key has already been registered by the user. The same happens with the rest of digital products.

CUSTOMER SERVICE WITH DIFFERENT WAYS OF CONTACT

Xtralife also has a customer service where any question or incident is answered. At the publication date, the store’s channels available to users are diverse: email, live chat, Twitter, and Facebook. For reasons of COVID, the website has temporarily disabled telephone service.

Regarding the hours of attention to the public, the live chat is available from Monday to Friday from 10:00 a.m. to 2:00 p.m. and from 3:30 p.m. to 5:30 p.m.

MULTIPLE SHIPPING OPTIONS

The shipping options that Xtralife offers users are as diverse as they are disparate. In addition to collaborating with different agencies, the Spanish store offers the possibility of choosing the type of delivery depending on the urgency (same day, in 48 or 72 hours…) and the delivery address. At the time of writing these lines, the shipping agencies and options available are the following:

• SEUR 24-48 hours: for national shipments within the peninsula, the Balearic Islands, and Portugal.
• Express Mail 24-48 hours: for national shipments within the peninsula.
• TIPSA-Aravinc 24-48 hours: for domestic shipments within the peninsula.
• PAACK Afterwork: same-day delivery for postal addresses in Barcelona.
• Post Office Express Maritime 48/72 hours: Balearic Islands.
• International Express Mail: for shipments within Europe.
• Certified or Urgent Certified Mail: Canary Islands, Andorra, Ceuta, and Melilla.

REASONS WHY XTRALIFE DOES NOT SEEM RELIABLE OR SAFE

When we talk about stores whose only sales channel is through the Internet, it is difficult to assess the reliability of all the points of sale in the Spanish store. Despite this, some criticisms in opinion forums target the store’s shipping options and customer service operation.

EXPRESS SHIPMENTS SEEM TO SUFFER DELAYS AND SOME OTHER PROBLEM

The main criticism that can be read of Xtralife has to do precisely with the shipping options, specifically with the PAACK Afterwork service, intended for deliveries to postal addresses belonging to the city of Barcelona. Many of these criticisms ensure delivery is often delayed, supposedly exceeding the 24 hours the service estimates, even repeatedly. And it is that although contracting this service supposes a slight surcharge compared to the rest of the shipping options, users say they have not received any refund from the company.

On the other hand, some users claim to have experienced problems with the order status: bumps, scratches, and signs of use… It should be noted, however, that this problem does not seem to be as widespread as the previous one.

CUSTOMER SERVICE SEEMS NOT TO BE THAT EFFECTIVE

The second most widespread criticism of the Barcelona store is customer service. Added to the lack of support by phone is the alleged slowness of the service provided via email, as some users claim. Others, on the other hand, directly criticize the attention received by the agents or the lack of response by them.

XTRALIFE REVIEWS AND OPINIONS IN 2021 AND 2022

To assess the real reliability of a store or service, it is necessary to evaluate customers who have already purchased within Xtralife. For this very reason, we have compiled some opinions and reviews of Xtralife on platforms such as Trust Pilot, where it accumulates more than 16,000 ratings, most of them positive and with five stars out of 5.