Is ZapasGo Reliable? 5 Reasons Why The Website Does Not Seem Trustworthy

ZapasGo, also known as Zapas Go or zapasgo.com, is an online store that sells sneakers from several popular brands. The company offers a wide selection of sports shoes, from running shoes to fashion sneakers. The growing interest in this type of fashion has made the store gain a certain fame among its potential audience. With more than 1,000 reviews on platforms such as Trust Pilot, the majority of searches carried out daily on Google are related to the reliability of ZapasGo: “Is ZapasGo reliable?”, “Is ZapasGo trustworthy?”, “Is ZapasGo reliable?” is trustworthy? «… We have compiled all the information available on their website and various customer opinions to answer these questions.

REASONS WHY ZAPASGO DOES NOT SEEM TRUSTWORTHY

Despite having been in operation for more than two years, the truth is that the store has not stopped receiving criticism from its customers. Before knowing their opinion, we will review why the store does not seem trustworthy objectively.

DOES NOT SUPPORT PAYPAL AS A PAYMENT METHOD

PayPal is one of the most popular and secure payment methods we can use to make any transaction on the Internet. The fact that ZapasGo does not accept PayPal as another option does not mean that it is an unsafe site, but the truth is that most users prefer this platform to protect themselves when making purchases in not-so-well-known online stores.

The reason is usually the customer protection guarantee that PayPal gives to all users who decide to pay through this service, returning the full purchase amount if any type of conflict is reported and an agreement is not reached with the store. It’s not that ZapasGo’s payment options are very diverse either since it only supports VISA and MasterCard. That is, no cash on delivery or other more or less secure platforms.

CUSTOMER SERVICE: VERY LIMITED OPTIONS

That’s how it is. The only means of contact we find on the website are an email address and a conventional contact form. There are no phone numbers, reporting system, or even live chat. But we also do not find social profiles on Twitter, Instagram, or Facebook. Although the company undertakes to respond within 48 to 72 hours, nothing can assure us that we will receive any response through the means above.

LEGAL INFORMATION IS SCARCE OR NON-EXISTENT

The presence or absence of a legal notice on an online store is not necessarily an indicator of the store’s reliability. However, legal notice is a legal obligation that companies have in many countries, so its absence can be considered a legal violation and a lack of transparency. In Europe, for example, this information must be displayed in a specific section with the same name.

A complete legal notice should include information about the company, such as its name, tax address, registration number, contact details, information about the website’s terms of use, privacy policy, and other relevant legal aspects. In this sense, the only information available in the store is a contact email and the page’s web address. We also did not find any reference in the Frequently Asked Questions section, so the site’s ownership is unknown for practical purposes.

SCAMADVISER ALERTS: “THIS REGISTRAR HAS A HIGH PERCENTAGE OF SPAMMERS AND FRAUDULENT SITES”

Scamadviser is a platform that provides information and evaluations about the reliability and security of other online websites. Using various data sources and analysis techniques, Scamadviser determines a trust rating for each page and details its location, age, popularity, and other factors that may affect the site’s security and reliability. It uses information from various sources, including spam databases, public registries, and security databases.

ARE ZAPASGO SNEAKERS ORIGINAL? NO MENTION ON THEIR WEBSITE

Another frequently repeated issue is precisely the authenticity of the sneakers that ZapasGo makes available in its catalog. We are discussing brands like Nike, Adidas, Converse, and Jordan. Curiously, no mention is made that the company operates with these types of brands, nor that they come from reliable sources. In other words, the store does not ensure that the footwear sold is original, not even if it comes from the second-hand market. It only limits itself to indicating that “our sneakers are overstock or returns of the originals.”

REASONS WHY ZAPASGO RECEIVES CRITICISM FROM ITS CUSTOMERS

With a rating of 2.7 stars out of 5 on TrustPilot, the store has accumulated more than 1,000 opinions, the majority criticizing ZapasGo’s after-sales service. Let’s look at some of this platform’s most frequently reported problems.

ALLEGED DELIVERY PROBLEMS: SHIPPING DELAYS, ORDERS THAT DO NOT ARRIVE…

According to opinions expressed on Trustpilot, many people have experienced significant delays in the delivery of their orders or have never received the products they purchased. Some users claim that their orders took weeks or even months to arrive, while many others complain that the store does not provide updates on the status of their orders. The website has a section to track shipments, which may be a recent implementation.

NON-ORIGINAL PRODUCTS: ALLEGED REPLICAS OF FOOTWEAR

Another issue mentioned in ZapasGo reviews on third-party platforms is customers’ concerns about the authenticity of the products they received. Several customers claim that the sneakers they purchased appeared to be knockoffs or replicas and were not authentic. In general, the quality seems quite far from that of the brands offered, something common in this type of clothing.

The rest of the comments mentioning this fact assume that the items are replicas since they were originally mentioned on the store’s official Instagram profile. Currently, there are dozens of profiles with the same name as the store on Mark Zuckerberg’s social network, making it impossible for us to identify which one is correct without mention on the store’s website.

CUSTOMER SERVICE PROBLEMS: RETURNS, ALLEGED LACK OF RESPONSE…

Users report many problems when trying to communicate with the store via email or the website’s contact form. Some customers say they never received a response to their queries, while others received late and unhelpful responses. It doesn’t stop there: problems have also been mentioned when trying to return products or receive refunds. The store does not respond to return requests, they say, and full refunds are not made either, probably by deducting the shipping costs derived from the return.

POSITIVE AND NEGATIVE ZAPASGO OPINIONS IN 2023

The best way to evaluate the reliability of ZapasGo is to resort to the opinions other customers have given about the store having previously made a purchase. Below, we leave you with a string of testimonials extracted from TrustPilot, chosen randomly and without complying with a specific pattern. As we usually warn in these cases, tuexperto.com disassociates itself from the opinions expressed by any user and from possible accusations leveled at the company.